OTRS Apache HTTP server upgrade status

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cplummer
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Joined: 12 Jul 2012, 16:03
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Real Name: Charles Plummer
Company: Raytheon

OTRS Apache HTTP server upgrade status

Post by cplummer »

Do any one know when would the current Apache 2.22.2 HTTP Server software to be upgraded to at least Apache HTTP server 2.4.3 or later?

Thanks

Charles Plummer
703-284-8770 (Office)
charles.plummer@Raytheon.com

ferrosti
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Re: OTRS Apache HTTP server upgrade status

Post by ferrosti »

a) which OS are you running it on?
b) why is it important?
c) why don´t you just update it yourself and be fine?
openSuSE on ESX
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Customer Service: OTRS 3.0 (upgraded from 2.3)
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jojo
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Re: OTRS Apache HTTP server upgrade status

Post by jojo »

Hi Charles,

the windows version is not often updated.

Based on the security requirements your company might have you should switch to Linux as updates for Perl, Apache and database can be directly installed on the shedule of the OS vendor. I suggest to use the ubuntu LTE versions
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cplummer
OTRS newbie
Posts: 3
Joined: 12 Jul 2012, 16:03
OTRS Version?: 3.0.11
Real Name: Charles Plummer
Company: Raytheon

Re: OTRS Apache HTTP server upgrade status

Post by cplummer »

ferrosti wrote:a) which OS are you running it on?
Windows 2003 Server
b) why is it important?
To closed out a security vulnerability!!!

c) why don´t you just update it yourself and be fine?
Trying to confirmed a best approach / procedure ///

ferrosti
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Posts: 723
Joined: 10 Oct 2007, 14:30
OTRS Version?: 3.0
Location: Hamburg, Germany

Re: OTRS Apache HTTP server upgrade status

Post by ferrosti »

I cannot assist in Windows environments, since I never touched any OTRS installations on it.
Despite of that I´d go for the .zip installation, rather than .msi, since you´l be able to handle every backend system yourself. So in case you´ll find mysql 5.6 with innodb and fulltext index more interesting you could even go for this one.
It´s the same with apache. Save your apache config files, install the new apache and restore your config, using a testing system first.

Afterwards one should not go for the .msi installation any more, due to possible downgrading issues.
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems

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