[SOLVED]Does CMDB have duplicate idenfication

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BrianYin
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Posts: 76
Joined: 29 Aug 2012, 10:12
OTRS Version?: 3.1.12

[SOLVED]Does CMDB have duplicate idenfication

Post by BrianYin »

hi, when i was creating a new configration item the system didn't remaind me this item i've already created...even the same name it still let it pass...
is there any setting can avoid this?
Thanks!
Last edited by BrianYin on 01 Nov 2012, 10:25, edited 1 time in total.
OTRS Version: 3.1.9
OS: windows 2003
ITSM 3.1.6
MySQL 5.xxx

jojo
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Re: Does CMDB have duplicate idenfication

Post by jojo »

No
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BrianYin
OTRS newbie
Posts: 76
Joined: 29 Aug 2012, 10:12
OTRS Version?: 3.1.12

Re: Does CMDB have duplicate idenfication

Post by BrianYin »

Is there any way i can fix it? or don't you think it's a problem? what will you do in this situation? any suggestions? Thanks
OTRS Version: 3.1.9
OS: windows 2003
ITSM 3.1.6
MySQL 5.xxx

jojo
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Re: Does CMDB have duplicate idenfication

Post by jojo »

it is designed like that and can not be fixed. But I don't see a problem here
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com

BrianYin
OTRS newbie
Posts: 76
Joined: 29 Aug 2012, 10:12
OTRS Version?: 3.1.12

Re: Does CMDB have duplicate idenfication

Post by BrianYin »

when we creat configuration items may not one person also may not at the same time, what if with less comunication this problem would happen. cause engineer won't check whether this item has already been created...
ok, i konw how to do it. Thanks any way!
OTRS Version: 3.1.9
OS: windows 2003
ITSM 3.1.6
MySQL 5.xxx

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