Why translation file can not affect customer frontend?

Moderator: crythias

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BrianYin
OTRS newbie
Posts: 76
Joined: 29 Aug 2012, 10:12
OTRS Version?: 3.1.12

Why translation file can not affect customer frontend?

Post by BrianYin »

hi, i found a question: "My Tickets" these words both show in Agent and customer frontend. i translated it and restarted Apache. However, customer frontend wasn't totaly changed. some time it showed in Chinese but some time it didn't. why's that? Does someone share the same experience?
Thanks
OTRS Version: 3.1.9
OS: windows 2003
ITSM 3.1.6
MySQL 5.xxx

crythias
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Posts: 10129
Joined: 04 May 2010, 18:38
OTRS Version?: 5.0.x
Location: SouthWest Florida, USA
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Re: Why translation file can not affect customer frontend?

Post by crythias »

Browser cache? location of words?
OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
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BrianYin
OTRS newbie
Posts: 76
Joined: 29 Aug 2012, 10:12
OTRS Version?: 3.1.12

Re: Why translation file can not affect customer frontend?

Post by BrianYin »

i delect the browser's cache this problem still happens. some time it shows Chinese, but after i refresh the browser or click another button in the same page, it turns back to English again.....i don't know why customer frontend doesn't fully support the translation file. Also,it's werid the translation file works in my test OTRS system which is installed in my laptop, but it doesn't work in the server end. Is there any thought i can solve this problem? Thanks!
OTRS Version: 3.1.9
OS: windows 2003
ITSM 3.1.6
MySQL 5.xxx

crythias
Moderator
Posts: 10129
Joined: 04 May 2010, 18:38
OTRS Version?: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: Why translation file can not affect customer frontend?

Post by crythias »

server side cache?
OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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