Single Sign on how?

[tripti_rai2005]

Hi..I am trying to implement a similar case.In my case i want to implement single sign on from other applications.User logging into one system from where ,if user redirected to otrs, the user should not be required to re-login into the system.
Can you please share your code

[crythias]

This post was moved to its own thread because it did not relate to the topic it hijacked.

[tripti_rai2005]

I want to log into the OTRS agent or customer portal via a link on my existing web page.Once clicked on that link, user should be redirected to otrs and bypass the login page, as the user was already logged into the webpage from where he/she got redirected.
Currently i have configured my back end with ldap authentication.Hence i believe i am required to modify the authentication routine.
Can you help with the code snippet for this?

[rafaqf]

Can you help with the code snippet for this?

Hi, sorry for the delay!

The perl script that we created was to Log Out the user. To Log in from other system, we used a portlet called iFrame, which creates a link containing the url to our OTRS system, and adding the credentials of the user + 'Action=Login'.

Maybe you just only need to create that type of URL in your link, and add the username and pasword. That should be a POST call, with parameters Action=Login, User="the user_name", Password="user_pwd".

Hope it helps, if you still want to have the log out code, just post it here.

Cheers!

[tripti_rai2005]

Hey , thanks for the reply.

I have created the following URLbut it doesn't seem to work.
http://ecall.sjtc.whirlpool.com/otrs/cu ... A_Password>

Do you think i am using the parameters (<OTRS_CUSTOMER_DATA_Username> <OTRS_CUSTOMER_DATA_Password> ) incorrect?

[rafaqf]

Hey , thanks for the reply.

I have created the following URLbut it doesn't seem to work.
http://ecall.sjtc.whirlpool.com/otrs/cu ... A_Password>

Do you think i am using the parameters (<OTRS_CUSTOMER_DATA_Username> <OTRS_CUSTOMER_DATA_Password> ) incorrect?

Hi!

Sorry for the delay, but you didn't qouted me, and I have seen this message now!

It should work, could you fix it?

[tripti_rai2005]

<iframe src="http://engtech.whirlpool.com/enhancement/ecall/search?userid=User" width="100%" height="1000 px" name="$QData{"Title"}" marginheight="800 px" marginwidth="$QData{"Marginwidth"}" frameborder="$QData{"Frameborder"}" align="$QData{"Align"}" scrolling="$QData{"Scrolling"}" >
</iframe>

In the above link i want to pass the user id of the person currently logged in to the system.I am modifying CustomerTicketOverview.dtl.I am using parametr "User" to pass the username..is that incorrect?

[tripti_rai2005]

Can some one please respond to my query

[jojo]

Please read the developer manual!