i read the admin book talked about this.
quote from the book:"Example 11.4. Using Company tickets with an LDAP backend The customers A, B and C exist in your system and A wants to have access to the tickets of B and C via the customer panel. B and C should have no access to tickets of other users. To realize this setup, change the LDAP directory and the mapping in Kernel/Config.pm as described above. Then add into the field for CustomerIDs the values "B;C;" for customer A in your LDAP directory. "
here is my question: my customers contain some departments, how should i know which one is departmentA and who is its customer_ids
in my config.pm file, i didn't specify which is customer A,B.C & D, they all customers. how can i separate these customers?
Code: Select all
# var, frontend, storage, shown, required, storage-type #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 0, 1, 'var','',0 ], [ 'UserLastname', 'Lastname', 'sn', 0, 1, 'var','',0 ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var','',0 ], [ 'Username', 'Username', 'displayname', 1, 1, 'var','',0 ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var','',0 ], [ 'UserCustomerID', 'CustomerID', 'Test', 1, 1, 'var','',0], [ 'UserCustomerIDs', 'CustomerIDs', 'Test1;Test2;Test3;', 1, 0, 'var','',0],