Customer with multiple IDs for LDAP

[BrianYin]

hi, everyone
i read the admin book talked about this.
quote from the book:"Example 11.4. Using Company tickets with an LDAP backend The customers A, B and C exist in your system and A wants to have access to the tickets of B and C via the customer panel. B and C should have no access to tickets of other users. To realize this setup, change the LDAP directory and the mapping in Kernel/Config.pm as described above. Then add into the field for CustomerIDs the values "B;C;" for customer A in your LDAP directory. "
here is my question: my customers contain some departments, how should i know which one is departmentA and who is its customer_ids
in my config.pm file, i didn't specify which is customer A,B.C & D, they all customers. how can i separate these customers?

Code: Select all

 # var, frontend, storage, shown, required, storage-type
      #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
      [ 'UserFirstname', 'Firstname', 'givenname', 0, 1, 'var','',0 ],
      [ 'UserLastname', 'Lastname', 'sn', 0, 1, 'var','',0 ],
      [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var','',0 ],
      [ 'Username', 'Username', 'displayname', 1, 1, 'var','',0 ],
      [ 'UserEmail', 'Email', 'mail', 1, 1, 'var','',0 ],
      [ 'UserCustomerID', 'CustomerID', 'Test', 1, 1, 'var','',0],
      [ 'UserCustomerIDs', 'CustomerIDs', 'Test1;Test2;Test3;', 1, 0, 'var','',0],

is this right? Test represents DepartmentA, and Test1--Test3 are the customer_ids

[crythias]

I want to post this for additional reading.
viewtopic.php?f=60&t=7531

Also, in your config:
"Test" is an LDAP *field/attribute* that contains "DepartmentA" (So it should be "Department" or "department")
"Test1;Test2;Test3;" is an LDAP *field/attribute* that contains "DepartmentA;DepartmentB;DepartmentC" (This could be an additional ldap attribute like those Custom attributes or another unused attribute)

[BrianYin]

i do not quite understand that. As your said above,

Code: Select all

# var, frontend, storage, shown, required, storage-type
      #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
      [ 'UserFirstname', 'Firstname', 'givenname', 0, 1, 'var','',0 ],
      [ 'UserLastname', 'Lastname', 'sn', 0, 1, 'var','',0 ],
      [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var','',0 ],
      [ 'Username', 'Username', 'displayname', 1, 1, 'var','',0 ],
      [ 'UserEmail', 'Email', 'mail', 1, 1, 'var','',0 ],
      [ 'UserCustomerID', 'CustomerID', 'Department', 1, 1, 'var','',0],
      [ 'UserCustomerIDs', 'CustomerIDs', 'DepartmentA;DepartmentB;DepartmentC;', 1, 0, 'var','',0],

what about the real customers? i can see i have more than one department, i don't know what does the company tickets part show in customer frontend...
one more thing i want to be clear customerIDs means customer groups ? is that right? i stuck in customerIDs and company ticket
i thought customerID likes the suprevisor's ID and customerIDs mean the customers' ID which are supervised by supervisor

[crythias]

Take a look at the other rows in the map. For instance:
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var','',0 ],
what is sAMAccountName? it is a field name. It isn't brianyin@domain.tld.
then ...
[ 'UserCustomerID', 'CustomerID', 'Department', 1, 1, 'var','',0],
What is 'Department'? It is a field name/attribute/key that holds a value. What value? "Corporate" or "Test" or "Accounting"


later:
[ 'UserCustomerIDs', 'CustomerIDs', 'DepartmentA;DepartmentB;DepartmentC;', 1, 0, 'var','',0],
What is 'DepartmentA;DepartmentB;DepartmentC;'? It's an invalid name which should be replaced by an LDAP attribute (Custom1, perhaps?) that holds relevant values, such as "DepartmentA;DepartmentB;DepartmentC"

PLEASE read the above linked document. It explicitly tells you the difference between customer ID, customer Groups, etc.

one more thing i want to be clear customerIDs means customer groups ? is that right?

no. Customer groups are customer groups (mostly affecting queues and interface permissions). CustomerID holds a value that is department or company. CustomerIDs is a field or LDAP attribute that holds a semicolon separated list of multiple CustomerID values. CustomerID and CustomerIDs affect tickets, specifically what tickets are shown in "Company Tickets"