connect OTRS with OA

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BrianYin
OTRS newbie
Posts: 76
Joined: 29 Aug 2012, 10:12
OTRS Version?: 3.1.12

connect OTRS with OA

Post by BrianYin »

Does anyone try to connect OTRS with OA ?
we want to put OTRS into OA, but only creat a link in OA seems not convenience, it requires users' login name and password again.
is it possible using OA's login data to login OTRS?
Hope someone try this before.
Thanks for any suggestion.
OTRS Version: 3.1.9
OS: windows 2003
ITSM 3.1.6
MySQL 5.xxx

pyth0n
OTRS newbie
Posts: 24
Joined: 02 Aug 2012, 11:46
OTRS Version?: 3.1.x

Re: connect OTRS with OA

Post by pyth0n »

What you mean with OA?

BrianYin
OTRS newbie
Posts: 76
Joined: 29 Aug 2012, 10:12
OTRS Version?: 3.1.12

Re: connect OTRS with OA

Post by BrianYin »

assume i am a customer using OA right now, i have a link connecting to OTRS system
the thing i want to do is avoiding customer typeing their username and password again if he logged in OA, just click the link button and the browser will log in OTRS automaticlly. can i do that?
OTRS Version: 3.1.9
OS: windows 2003
ITSM 3.1.6
MySQL 5.xxx

jojo
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Re: connect OTRS with OA

Post by jojo »

what is OA?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com

EXG133
OTRS expert
Posts: 217
Joined: 06 Aug 2012, 18:12
OTRS Version?: 3.1.7 & 4.04

Re: connect OTRS with OA

Post by EXG133 »

jojo wrote:what is OA?
The homeplanet of the Green Lantern Corps :wink:

BrianYin
OTRS newbie
Posts: 76
Joined: 29 Aug 2012, 10:12
OTRS Version?: 3.1.12

Re: connect OTRS with OA

Post by BrianYin »

jojo wrote:what is OA?
Office Automation system, most of our office work flows are on it
OTRS Version: 3.1.9
OS: windows 2003
ITSM 3.1.6
MySQL 5.xxx

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