why ticket watch function show to everyone

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BrianYin
OTRS expert
Posts: 76
Joined: 29 Aug 2012, 10:12
OTRS Version?: 3.1.12

why ticket watch function show to everyone

Post by BrianYin »

i added ticket watch function today and set only admin can use watch function.
but all agents will see my watched ticket(0) in Dashboard next to my locked ticket(0)
does that can be changed? only admin agents can have this
Thanks
OTRS Version: 3.1.9
OS: windows 2003
ITSM 3.1.6
MySQL 5.xxx

CSL
OTRS wizard
Posts: 159
Joined: 11 Nov 2011, 19:27
OTRS Version?: 3.0.11

Re: why ticket watch function show to everyone

Post by CSL »

These settings are avaliable in:
Ticket -> Frontend::Agent::ToolBarModule

The one you are looking for is:
Frontend::ToolBarModule###7-Ticket::TicketWatcher

Uncheck it and the toolbar module will no longer be used.
Backend: OTRS 3.0.11 RedHat Enterprise Linux 6.2, Apache, MySQL with replication
Frontend: OTRS 3.0.11 RedHat Enterprise Linux 6.2 with SELinux, Apache SSL

yuri0001
OTRS ninja
Posts: 631
Joined: 17 Mar 2011, 14:40
OTRS Version?: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: why ticket watch function show to everyone

Post by yuri0001 »

As I understand it, you see a title with the number of tickets in Dashboard above tables with tickets. This does not mean that any agent will see them if they have no rights for it. :?
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)

raid1
OTRS newbie
Posts: 18
Joined: 22 Feb 2013, 12:41
OTRS Version?: 3.2.1
Real Name: cs agci

Re: why ticket watch function show to everyone

Post by raid1 »

what if a particular agent (not admin) who can use the watch features,
how to configure that?

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