Mark as unread

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Wormsek
OTRS newbie
Posts: 4
Joined: 16 Oct 2012, 09:19
OTRS Version?: 3.0.16

Mark as unread

Post by Wormsek »

Hi,

Is there any way to mark answer/article/ticket as unread?

BrianYin
OTRS newbie
Posts: 76
Joined: 29 Aug 2012, 10:12
OTRS Version?: 3.1.12

Re: Mark as unread

Post by BrianYin »

if this ticket is unread, system will show a white star in your dashboard, your ticket lists second column.
OTRS Version: 3.1.9
OS: windows 2003
ITSM 3.1.6
MySQL 5.xxx

Wormsek
OTRS newbie
Posts: 4
Joined: 16 Oct 2012, 09:19
OTRS Version?: 3.0.16

Re: Mark as unread

Post by Wormsek »

Thanks for reply, but that's not a problem. I need to mark ticket as unread after I've read that. Like in mail client, when you want to mark e-mail as unread for memo.

elitt
OTRS newbie
Posts: 67
Joined: 08 Jan 2015, 17:01
OTRS Version?: 5.0.10
Real Name: Egareg JAOUEN
Company: Elitt

Re: Mark as unread

Post by elitt »

Did you find a solution to mark articles as unread ?

I saw the mark/unmark function for articles, but I would like that tickets with marked article appears in the dashboard (like unread stars).
Is it possible or not ?

Thanks !
OTRS v5.0.10 on Fedora25 with posgreSQL 9.4.9 database

elitt
OTRS newbie
Posts: 67
Joined: 08 Jan 2015, 17:01
OTRS Version?: 5.0.10
Real Name: Egareg JAOUEN
Company: Elitt

Re: Mark as unread

Post by elitt »

No feature available to mark articles as unread after having read them ?
Is there an add-on available ?

I would like to be able to put again the unread star in the dashboard on a already read article.
OTRS v5.0.10 on Fedora25 with posgreSQL 9.4.9 database

RStraub
OTRS guru
Posts: 2207
Joined: 13 Mar 2014, 09:16
OTRS Version?: 6.0.14
Real Name: Rolf Straub

Re: Mark as unread

Post by RStraub »

There's one from Znuny, but not yet ported to the 4.x Framework.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS

elitt
OTRS newbie
Posts: 67
Joined: 08 Jan 2015, 17:01
OTRS Version?: 5.0.10
Real Name: Egareg JAOUEN
Company: Elitt

Re: Mark as unread

Post by elitt »

Thanks for the answer.
I'll ask Znuny for a new release under OTRS v4.
OTRS v5.0.10 on Fedora25 with posgreSQL 9.4.9 database

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