Postmasterfilter SET

[rey90]

Hello all

i want to do the follwing with the postmaster filter, but didn´t know how to do this, thanks for your help so far!

IF(
TO: xxx@xxx.de
)
SET(
QUEUE="first queue"
Responsible=EMAIL-HEADER:FROM
)

Is this possible?

Regards
Rey90

[crythias]

handle Match TO/Set Queue from Postmaster dispatch

You shouldn't be able to set the Responsible by the sender of a ticket.
Responsible shouldn't be able to create a ticket via email.

[rey90]

why not?

agent sends email to otrs -> new ticket created -> he is responsible and owner

how can i use the EMAILFROM Address in the SET section?

[crythias]

agent sends email to otrs -> new ticket created -> he is responsible and owner

Because it's easy to spoof being an agent. If viagra sales sends to xxx@xxx.de, who's the customer?

Read the links in the other post/my help link.
http://www.otrs.com/en/software/otrs-he ... ce/#c39714

[rey90]

in this point of view i didn´t care about the customer. i will use a dummy customer.
this should catch all tickets which are created in attendance.

The easiest and fastes way for me: Just Forward this email requests to OTRS

the email filter is configured to expect only internal email address for this option. so no viagra xxxx@xxx.com is possible