Agent get email notification for each new ticket
Moderator: crythias
Agent get email notification for each new ticket
hot to configure for agent will get new email notification with link at their email..im new here..please help me
Re: Agent get email notification for each new ticket
Have a read of the admin manual first:
http://doc.otrs.org/3.1/en/html/
This is a basic feature that is covered in there.
http://doc.otrs.org/3.1/en/html/
This is a basic feature that is covered in there.
Backend: OTRS 3.0.11 RedHat Enterprise Linux 6.2, Apache, MySQL with replication
Frontend: OTRS 3.0.11 RedHat Enterprise Linux 6.2 with SELinux, Apache SSL
Frontend: OTRS 3.0.11 RedHat Enterprise Linux 6.2 with SELinux, Apache SSL