Agent get email notification for each new ticket

Moderator: crythias

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nadzir91
OTRS newbie
Posts: 8
Joined: 18 Sep 2012, 05:28
OTRS Version?: 3.1.8

Agent get email notification for each new ticket

Post by nadzir91 »

hot to configure for agent will get new email notification with link at their email..im new here..please help me

CSL
OTRS expert
Posts: 159
Joined: 11 Nov 2011, 19:27
OTRS Version?: 3.0.11

Re: Agent get email notification for each new ticket

Post by CSL »

Have a read of the admin manual first:
http://doc.otrs.org/3.1/en/html/

This is a basic feature that is covered in there.
Backend: OTRS 3.0.11 RedHat Enterprise Linux 6.2, Apache, MySQL with replication
Frontend: OTRS 3.0.11 RedHat Enterprise Linux 6.2 with SELinux, Apache SSL

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