IMAPS gone.....all mail types gone.....WT*? [solved]

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Rotyn
Znuny newbie
Posts: 68
Joined: 21 Aug 2012, 17:11
Znuny Version: 3.3.5
Real Name: Rudy

IMAPS gone.....all mail types gone.....WT*? [solved]

Post by Rotyn »

I was tonight wondering why OTRS didnt catch any incoming emails. It was working for a week now....no problems at all

Then trying to send a mail from OTRS......an error message about IMAPS and PostMaster.pm

Checking the Admin section PostMaster Email Addresses: 3 mail addresses.......and for each saying IMAPS (not installed)

Opening an account: the top dropdown for the mail type....empty...no choices available

What can have happened? How to fix it?

Desperate... ;)
Rudy
Last edited by Rotyn on 21 Sep 2012, 19:18, edited 1 time in total.
Testing & Productive: OTRS::ITSM 3.3.5 on CentOS 6.5 and MySQL
Packages: All included
Rotyn
Znuny newbie
Posts: 68
Joined: 21 Aug 2012, 17:11
Znuny Version: 3.3.5
Real Name: Rudy

Re: IMAPS gone.....all mail types gone.....WT*?

Post by Rotyn »

Just did some check with perl -cw bon/otrs.postmaster.pl

result:
Unbenannt.png
postmaster.pl at line 47 is "use Kernel::System::PostMaster;"

Checking /kernel/system/Postmaster.....i can't find the mentiones Followup.pm
follow.png
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Testing & Productive: OTRS::ITSM 3.3.5 on CentOS 6.5 and MySQL
Packages: All included
Rotyn
Znuny newbie
Posts: 68
Joined: 21 Aug 2012, 17:11
Znuny Version: 3.3.5
Real Name: Rudy

Re: IMAPS gone.....all mail types gone.....WT*?

Post by Rotyn »

Disabledin the postmaster.pm at line 23 "use Kernel::System::PostMaster::FollowUp;"

Now the system is up and running again

remaining question: what for is the Followup.pm?
Testing & Productive: OTRS::ITSM 3.3.5 on CentOS 6.5 and MySQL
Packages: All included
jojo
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Re: IMAPS gone.....all mail types gone.....WT*?

Post by jojo »

FollowUp:pm is need for handling folow ups to tickets (like answer from customers).

Did you try to rename FollowUp.pm.org to FollowUp.pm

Didi youu install/removed any OPMs lately?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Rotyn
Znuny newbie
Posts: 68
Joined: 21 Aug 2012, 17:11
Znuny Version: 3.3.5
Real Name: Rudy

Re: IMAPS gone.....all mail types gone.....WT*?

Post by Rotyn »

Almost forgot about the posting

I used an old file from one of my regular backups....and the issue was solved
Testing & Productive: OTRS::ITSM 3.3.5 on CentOS 6.5 and MySQL
Packages: All included
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