I was tonight wondering why OTRS didnt catch any incoming emails. It was working for a week now....no problems at all
Then trying to send a mail from OTRS......an error message about IMAPS and PostMaster.pm
Checking the Admin section PostMaster Email Addresses: 3 mail addresses.......and for each saying IMAPS (not installed)
Opening an account: the top dropdown for the mail type....empty...no choices available
What can have happened? How to fix it?
Desperate...
Rudy
IMAPS gone.....all mail types gone.....WT*? [solved]
Moderator: crythias
IMAPS gone.....all mail types gone.....WT*? [solved]
Last edited by Rotyn on 21 Sep 2012, 19:18, edited 1 time in total.
Testing & Productive: OTRS::ITSM 3.3.5 on CentOS 6.5 and MySQL
Packages: All included
Packages: All included
Re: IMAPS gone.....all mail types gone.....WT*?
Just did some check with perl -cw bon/otrs.postmaster.pl
result: postmaster.pl at line 47 is "use Kernel::System::PostMaster;"
Checking /kernel/system/Postmaster.....i can't find the mentiones Followup.pm
result: postmaster.pl at line 47 is "use Kernel::System::PostMaster;"
Checking /kernel/system/Postmaster.....i can't find the mentiones Followup.pm
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Testing & Productive: OTRS::ITSM 3.3.5 on CentOS 6.5 and MySQL
Packages: All included
Packages: All included
Re: IMAPS gone.....all mail types gone.....WT*?
Disabledin the postmaster.pm at line 23 "use Kernel::System::PostMaster::FollowUp;"
Now the system is up and running again
remaining question: what for is the Followup.pm?
Now the system is up and running again
remaining question: what for is the Followup.pm?
Testing & Productive: OTRS::ITSM 3.3.5 on CentOS 6.5 and MySQL
Packages: All included
Packages: All included
Re: IMAPS gone.....all mail types gone.....WT*?
FollowUp:pm is need for handling folow ups to tickets (like answer from customers).
Did you try to rename FollowUp.pm.org to FollowUp.pm
Didi youu install/removed any OPMs lately?
Did you try to rename FollowUp.pm.org to FollowUp.pm
Didi youu install/removed any OPMs lately?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: IMAPS gone.....all mail types gone.....WT*?
Almost forgot about the posting
I used an old file from one of my regular backups....and the issue was solved
I used an old file from one of my regular backups....and the issue was solved
Testing & Productive: OTRS::ITSM 3.3.5 on CentOS 6.5 and MySQL
Packages: All included
Packages: All included