Question: What is the "PostMasterUserID"? [solved]

[guillo]

Core::Postmaster

The manual does not clarify this question enough


The option PostMasterId comes with a 1 as default. What does this number stands for??? What if change it for a two, or maybe 356. Is this number a user ID???

[CSL]

Yes: it's a user ID. I agree that the manual and 'hint' help do not tell you anything about what this is. I found out by accident when helping someone on here.

It sets the default owner of all new tickets that are created by the postmaster process (eg imported via email fetch). It's set to 1 by default, which is OTRS Administrator. So if you set it to 2, whichever user has a UID of 2 will from that point on be the default owner of all tickets created by importing mail.

Edit* - you mean PostmasterUserID yes? There isn't a PostMasterID option under there on mine, but that may be because I'm running 3.0

[guillo]

Yes: it's a user ID. I agree that the manual and 'hint' help do not tell you anything about what this is. I found out by accident when helping someone on here.

It sets the default owner of all new tickets that are created by the postmaster process (eg imported via email fetch). It's set to 1 by default, which is OTRS Administrator. So if you set it to 2, whichever user has a UID of 2 will from that point on be the default owner of all tickets created by importing mail.

Thanks a lot mate.

[crythias]

(heh. What CSL said.)

It's actually "PostMasterUserID" and is the userid (as in, number) that is assigned to the key of InmailUserID within Kernel/System/Postmaster.pm
InmailUserID is, in turn, used in the Postmaster/NewTicket.pm, FollowUp.pm, and Reject.pm as the UserID for operations regarding Ticket creation and Article followup.

It would be of benefit if you wanted to track that the ticket was created by the postmaster "user" -- manually created in Agents -- instead of default "root@localhost".