Queue with umlauts changes encoding?

Moderator: crythias

Post Reply
MartinSt
OTRS newbie
Posts: 20
Joined: 15 Feb 2012, 21:56
OTRS Version?: aktuelle

Queue with umlauts changes encoding?

Post by MartinSt » 23 Aug 2012, 13:41

Hi,

we have a queue named ("Rückruf") with german umlauts. Sometimes the encoding of this queue changes automatically and kills the umlaut.
You can see this based on git-diff which runs every day to monitor any changes.

diff --git a/Kernel/Config/Files/ZZZAuto.pm b/Kernel/Config/Files/ZZZAuto.pm
index 2d00a04..15ff925 100644
--- a/Kernel/Config/Files/ZZZAuto.pm
+++ b/Kernel/Config/Files/ZZZAuto.pm

Does anybody know how this can happen?

Thx Martin

Alexander Halle
OTRS superhero
Posts: 296
Joined: 04 Jul 2010, 17:49
OTRS Version?: 3.1.x
Real Name: Alexander Halle
Company: radprax MVZ GmbH
Location: Wuppertal
Contact:

Re: Queue with umlauts changes encoding?

Post by Alexander Halle » 26 Aug 2012, 21:25

Maybe better try bugs.otrs.org. Personally I'm not aware on any umlaut problems. You should be using UTF8 and provide information about your OTRS version and operating system.
Alexander Halle System: OTRS 3.1.x, Ubuntu 10.04.x LTS, MySQL 5.1.x, Apache 2.2.x
OTRS Community Links: User Meetings, Projects

MartinSt
OTRS newbie
Posts: 20
Joined: 15 Feb 2012, 21:56
OTRS Version?: aktuelle

Re: Queue with umlauts changes encoding?

Post by MartinSt » 27 Aug 2012, 08:35

We have OTRS 3.0.11 running on Linux / Apache with UTF8 eneabled.

Post Reply