Hi all,
in queue view I would like 'My Queues' to include locked as well as open tickets.
I've done the following but it doesn't work.
Core::Ticket:: ViewableLocks
Add: "lock"
We're are using 3.1.6.
Show both open and locked tickets in Queue view
Moderator: crythias
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- Znuny Version: 3.1.6
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Show both open and locked tickets in Queue view
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OTRS 3.1.6, Windows 2008 with MySQL database
Firefox 14, Chrome 22
Firefox 14, Chrome 22
-
- Znuny expert
- Posts: 215
- Joined: 18 Jun 2012, 09:24
- Znuny Version: 3.1.6
- Real Name: Craig Wellman
- Company: STÜBER SYSTEMS
Re: Show both open and locked tickets in Queue view
Does anyone have any thoughts on this one?
OTRS 3.1.6, Windows 2008 with MySQL database
Firefox 14, Chrome 22
Firefox 14, Chrome 22
Re: Show both open and locked tickets in Queue view
Was there ever a resolution for this because I have a similar situation. We'd like to have all open tickets viewable, locked or unlocked, for a specific queue.
Thanks,
-inteprloy
Thanks,
-inteprloy
OTRS v3.2.3
CentOS 6.3
PostgreSQL 8.4.13
CentOS 6.3
PostgreSQL 8.4.13
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Re: Show both open and locked tickets in Queue view
use a saved search
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Show both open and locked tickets in Queue view
Thanks, I'll try that.
OTRS v3.2.3
CentOS 6.3
PostgreSQL 8.4.13
CentOS 6.3
PostgreSQL 8.4.13