Problem with statistics and plots

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Witia
OTRS newbie
Posts: 1
Joined: 22 Aug 2012, 10:27
OTRS Version?: 3.1.5

Problem with statistics and plots

Post by Witia » 22 Aug 2012, 10:46

Hello. I've got a problem. When i want to create new statistic, the only options of print format are 'CSV' and 'print'.
There are many other options of graphs, for example 'point graph', 'line graph', etc, but i can't select them.
What packet or addons should i install?

Regards

Alexander Halle
OTRS superhero
Posts: 296
Joined: 04 Jul 2010, 17:49
OTRS Version?: 3.1.x
Real Name: Alexander Halle
Company: radprax MVZ GmbH
Location: Wuppertal
Contact:

Re: Problem with statistics and plots

Post by Alexander Halle » 26 Aug 2012, 21:31

I recommend to post some basic information so that users have a possibility to help you:

- OTRS ersion
- operationg system
- screenshot(s)

Based on the current information I would guess that you maybe didn't install all necessary CPAN modules:

http://doc.otrs.org/3.1/en/html/manual- ... rl-modules
Alexander Halle System: OTRS 3.1.x, Ubuntu 10.04.x LTS, MySQL 5.1.x, Apache 2.2.x
OTRS Community Links: User Meetings, Projects

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