After Update

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naive
Znuny newbie
Posts: 9
Joined: 06 Jul 2012, 11:16
Znuny Version: 3.0.11

After Update

Post by naive »

Have only one problem, after updating my system.

Can't locate object method "TicketFreeTextGet" via package "Kernel::System::Ticket" at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMTicketFirstLevelSolutionRate.pm line 389. ,

What i have to do ?
Alexander Halle
Znuny expert
Posts: 296
Joined: 04 Jul 2010, 17:49
Znuny Version: 3.1.x
Real Name: Alexander Halle
Company: radprax MVZ GmbH
Location: Wuppertal
Contact:

Re: After Update

Post by Alexander Halle »

If someone tries to help you, he would wonder about:

- your OTRS version (old and new one)
- operating system
- how you carried out the update (to chech for errors int he procedure)
- what you do to get the error message (you click when where?)
- screenshot(s)
Alexander Halle System: OTRS 3.1.x, Ubuntu 10.04.x LTS, MySQL 5.1.x, Apache 2.2.x
OTRS Community Links: User Meetings, Projects
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