After Update

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naive
OTRS newbie
Posts: 9
Joined: 06 Jul 2012, 11:16
OTRS Version?: 3.0.11

After Update

Post by naive » 21 Aug 2012, 16:28

Have only one problem, after updating my system.

Can't locate object method "TicketFreeTextGet" via package "Kernel::System::Ticket" at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMTicketFirstLevelSolutionRate.pm line 389. ,

What i have to do ?

Alexander Halle
OTRS superhero
Posts: 296
Joined: 04 Jul 2010, 17:49
OTRS Version?: 3.1.x
Real Name: Alexander Halle
Company: radprax MVZ GmbH
Location: Wuppertal
Contact:

Re: After Update

Post by Alexander Halle » 26 Aug 2012, 21:34

If someone tries to help you, he would wonder about:

- your OTRS version (old and new one)
- operating system
- how you carried out the update (to chech for errors int he procedure)
- what you do to get the error message (you click when where?)
- screenshot(s)
Alexander Halle System: OTRS 3.1.x, Ubuntu 10.04.x LTS, MySQL 5.1.x, Apache 2.2.x
OTRS Community Links: User Meetings, Projects

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