Don´t list New ticket type

[ccorrales]

I created a new ticket type as describe in http://doc.otrs.org/3.1/en/html/states-customizing.html but when i go to Admin-> State-> add new state. the list of state types no show me the state created by me.

[crythias]

If you want to add a state, add it through the GUI. If you want to add a state TYPE (a category of states), you'll need to add it through database.
You *probably* don't want to add a state type unless you are sure you want it. Most likely, your new state you want is either an "open" state or a "closed" state.

[hcc]

Greetings.
I have the same problem - newly created state type doesn't appear in state's management. (I need exactly new StateType, not State.) I have added new row in ticket_state_type table as shown in documentation, but nothing changes.

[crythias]

remember, this is a state *TYPE*, not a *STATE*.
It won't show up in the web interface until you add a state, and then choose the TYPE from the drop down list.

[hcc]

Thanks for reply.

remember, this is a state *TYPE*, not a *STATE*.

That's right. I understand that.

and then choose the TYPE from the drop down list.

Here my trouble is. My newly created type isn't shown at the drop down list. I see "новый" ("new"), "открытый" ("open"), "закрытый" ("closed"), "ожидает автозакрытия" ("pending auto") and others, but not mine.

P.S. Here I expect my newly created state type:



Switched to english interface for clarity.

[crythias]

There's no cacheing on this. Use your OTRS sql box to see if the entry is listed:
SELECT * FROM ticket_state_type

SQL Box.png

States.png

[hcc]

Here is my output:

sqlquery.png

And here is my state type list:

cstates.png

[crythias]

I don't have a good answer for you on this.

[hcc]

I will keep on trying to figure it out by myself.
Thanks anyway.

[hcc]

I have installed a new clean 3.1.10 version and as the first step added my custom state type successfully. Maybe previous 3.1.4 version has some kind of bug or highly misconfigured either.

[firebolt]

Hi, dear OTRS Ninjas.

It was very needed for me to get this new ticket state type. (I want to use it for agents monitoring) I've added it just like was wrote in the OTRS manual but the new state type didn't appear in the System.
So what did I do? I ran bin/otrs.RebuildConfig.pl just like it wrote in the Important for Upgrading information in the Release Notes on the official web-site. And now I hasten to share this solution with you.
OTRS Technicians forgot to mention about this moment.