(SOLVED) Resize default new ticket text field?

[morecw]

Hello OTRS experts and fans like me,

is it possible to increase the size of the Text field permanently either per user or system wide?

I have checked all of Sysconfig but I'm sorry I can't find any setting for it!

Best regards.

[crythias]

RichTextEditor.dtl references

Code: Select all

    Core.Config.Set('RichText.Width', '$Config{"Frontend::RichTextWidth"}');
    Core.Config.Set('RichText.Height', '$Config{"Frontend::RichTextHeight"}');
    Core.Config.Set('RichText.TextDir', '$Env{"TextDirection"}');
    Core.Config.Set('RichText.SpellChecker', '$Env{"BrowserSpellCheckerInline"}');

It's in Core::Web
Frontend::RichTextWidth
Default value: 620
Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).

Frontend::RichTextHeight
Default value: 320
Defines the =hHeight for the rich text editor component. Enter number (pixels) or percent value (relative).

[morecw]

Perfect! That's now my 4th post today you've solved, thank you so much for all the quick responses!

[danchitu86]

RichTextEditor.dtl references
It's in Core::Web
Frontend::RichTextWidth
Default value: 620
Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).

Frontend::RichTextHeight
Default value: 320
Defines the =hHeight for the rich text editor component. Enter number (pixels) or percent value (relative).

I have modified this values but no changes in textbox size.
My problem is that the width of RichtextEditor is to small and if I try to enlarge the area from the gray triangle in the lower right I can adjust only the heigh, not the width. The main problem is that if I have a longer sentence not all of the words appear in that box.

OTRS: 3.2.3

Thnaks a lot!

Later edit: The setting works ok for reply, but not for forward. Is it posible to resolve this issue?

[danchitu86]

Please, Can you provide me an answer?

Thanks a lot!

[reneeb]

There are settings in SysConfig, called "Ticket::Frontend::AgentTicketForward###RichTextWidth" and "Ticket::Frontend::AgentTicketForward###RichTextHeight". Please check them.

[danchitu86]

Great, works ok now! Thank you!

[Mbel]

even if this is an old topic I would like to add the following

search for several "RichTextWidth" in the SysConfig
and set them to "98%" instead of a fixed value

this will resize the RichTextWidth according to the window width
(the same behavior as mostly all text-fields show)

Best regards
Markus