Hello!
I would like te make the telephone number in the Customer Information Panel a hyperlink to our Voip system.
E.g. I have entered the agents phone number in the Agent-> Comments field. The hyperlink would then be like:
http://voipsystem.url/[CustomerPhone]?[AgentPhone]
It would be so great if we could just click the phone number in the Customer Information Panel in the AgentTicketZoom, but I don't even know how to modify this panel. So any help would be sincerely appreciated!
Kind regards,
Andy
voip hyperlink in customer information panel
Moderator: crythias
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Re: voip hyperlink in customer information panel
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Re: voip hyperlink in customer information panel
Hi crythias, thanks for you link to topic viewtopic.php?f=60&t=7787. I have figured most of it out now. The hyperlink is made in the config.pm
But I can't seem to find the right way to get the extention of the current user into the hyperlink.
I have used the Agents comment field to save the extention number in. However in the default.pm I cannot find this fields info to use. Could you please help me a little bit furter?
Thanks
Andy
Code: Select all
[ 'UserPhone', 'Phone', 'phone', 1, 1, 'var',' http://web.voip.com?externalnr=$Data{"UserPhone"} ', 0 ,"_blank"],
I have used the Agents comment field to save the extention number in. However in the default.pm I cannot find this fields info to use. Could you please help me a little bit furter?
Thanks
Andy
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Re: voip hyperlink in customer information panel
don't forget some voips can put commas or P in the phone number and pause before extensions, which means you could theoretically put the extension *in* the phone number (recommended). Or try UserComment, but no guarantees.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: voip hyperlink in customer information panel
Hi crythias,
With extention I meant the internal phone number of the agent. This is part of the connection string and is saved in the comments of the agent. The hyperlink is build up like:
This is a printscreen of the AdminUser page:
https://picasaweb.google.com/lh/photo/q ... directlink
Grtz Andy
With extention I meant the internal phone number of the agent. This is part of the connection string and is saved in the comments of the agent. The hyperlink is build up like:
Code: Select all
http://web.voip.com?externalnr=012345678?internalnumber=105
https://picasaweb.google.com/lh/photo/q ... directlink
Grtz Andy
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Re: voip hyperlink in customer information panel
Thank you for the clarification. It doesn't change my answer.
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Re: voip hyperlink in customer information panel
Hooray! Got it working!
This entry in the config.pm does the job:
The voip system we're using work like this: the agent clicks on the phonenumber in the Customer Information pannel. This is a hyperlink to our voip portal which starts ringing the phone of the agent, and when he picks up the phone, the customers number is dailed. Pretty neat functionality!
Thanks crythias for your assistance.
Grtz. Andy
This entry in the config.pm does the job:
Code: Select all
[ 'UserPhone', 'Phone', 'phone', 1, 1, 'var',' http://web.voip.com/index.html?Action=call&Number=$Data{"UserPhone"}&LeadID=&AgentID=$Env{"UserComment"}&CustomerName=xxxxxx', 0 ,"_blank"],
Thanks crythias for your assistance.
Grtz. Andy