Hello,
I have a question. Where can I configure where only certain queue's is visible to my clients when they go to the customer.pl
For example I have the following queue's setup
Support >> ENOC >> Desktop
Sales
Billing >> Collections
Wintel
Unix
How can I set it up where they only see Support, Sales, and Billing and none of the sub-queue's.
Only show certain queue's
Moderator: crythias
-
- Znuny expert
- Posts: 191
- Joined: 05 Jul 2011, 16:10
- Znuny Version: 3.2.2
- Real Name: Micshi
- Location: Beijing
- Contact:
Re: Only show certain queue's
Set grroup relations for customer (Groups <-> Customer) in Customer Management and make customermized ACL.
micshi
micshi
OTRS 3.2.2, ITSM 3.2.2, SystemMonitor
Ubuntu, Apache2, MySQL 5
My OTRS Blog
OTRS Basic Concept Training
OTRS Demo Instance
Ubuntu, Apache2, MySQL 5
My OTRS Blog
OTRS Basic Concept Training
OTRS Demo Instance
-
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Only show certain queue's
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask