Only show certain queue's

Moderator: crythias

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tdog6093
OTRS newbie
Posts: 1
Joined: 01 Jun 2012, 01:33
OTRS Version?: 3.1.5
Real Name: Chris

Only show certain queue's

Post by tdog6093 » 01 Jun 2012, 01:35

Hello,

I have a question. Where can I configure where only certain queue's is visible to my clients when they go to the customer.pl

For example I have the following queue's setup

Support >> ENOC >> Desktop
Sales
Billing >> Collections
Wintel
Unix

How can I set it up where they only see Support, Sales, and Billing and none of the sub-queue's.

micshi
OTRS wizard
Posts: 191
Joined: 05 Jul 2011, 16:10
OTRS Version?: 3.2.2
Real Name: Micshi
Location: Beijing
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Re: Only show certain queue's

Post by micshi » 01 Jun 2012, 02:46

Set grroup relations for customer (Groups <-> Customer) in Customer Management and make customermized ACL.

micshi
OTRS 3.2.2, ITSM 3.2.2, SystemMonitor
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crythias
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Joined: 04 May 2010, 18:38
OTRS Version?: 5.0.x
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Re: Only show certain queue's

Post by crythias » 01 Jun 2012, 16:36

OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
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