Only show certain queue's

Moderator: crythias

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OTRS newbie
Posts: 1
Joined: 01 Jun 2012, 01:33
OTRS Version?: 3.1.5
Real Name: Chris

Only show certain queue's

Post by tdog6093 »


I have a question. Where can I configure where only certain queue's is visible to my clients when they go to the

For example I have the following queue's setup

Support >> ENOC >> Desktop
Billing >> Collections

How can I set it up where they only see Support, Sales, and Billing and none of the sub-queue's.

OTRS wizard
Posts: 191
Joined: 05 Jul 2011, 16:10
OTRS Version?: 3.2.2
Real Name: Micshi
Location: Beijing

Re: Only show certain queue's

Post by micshi »

Set grroup relations for customer (Groups <-> Customer) in Customer Management and make customermized ACL.

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Joined: 04 May 2010, 18:38
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Re: Only show certain queue's

Post by crythias »

OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
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