Regarding state

Moderator: crythias

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Ann
OTRS newbie
Posts: 27
Joined: 27 Jan 2012, 07:56
OTRS Version?: 3.0.9
Real Name: Ann
Company: SGSSoft

Regarding state

Post by Ann »

Hi,

I would like to add one option in owner page. Is there any possibility to add the 'choose state option' in owner assigning page(pop up window). Means, when one ticket is assigned to any one, at that time we can select the state as "assigned". Anyone no how to do it?



Thanks in advance

micshi
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Re: Regarding state

Post by micshi »

select "Yes" on Ticket::Frontend::AgentTicketOwner###State.

micshi
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crythias
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Re: Regarding state

Post by crythias »

By the way, "Lock" also is similar for this purpose. Yes, it's not "assigned", but then again, "New" or "Open" is still "assigned", but "Lock" means someone actually "has" it.
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Ann
OTRS newbie
Posts: 27
Joined: 27 Jan 2012, 07:56
OTRS Version?: 3.0.9
Real Name: Ann
Company: SGSSoft

Re: Regarding state

Post by Ann »

Thanks for your information..................

Its works...............

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