When customer or agent searching for tickets, I want them only be ableto select a few specific states, such as 'new', 'open' and 'closed' and hide all other states for selection.
But the following ACL does not work for it.
Code: Select all
$Self->{TicketAcl}->{'ACL-Agent-Customer-TickeSearch'} = {
Properties => {
Frontend => {
Action => ['AgentTicketSearch', 'CustomerTicketSearch'],
},
},
Possible => {
Ticket => {
State => ['new', 'open', 'closed'],
},
},
};
Thanks in advance
micshi