MasterSlave 1.2.1

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Segel
OTRS newbie
Posts: 5
Joined: 19 Apr 2012, 16:54
OTRS Version?: 3.1.4
Real Name: Segel

MasterSlave 1.2.1

Post by Segel » 20 Apr 2012, 11:52

Hello,

I am using OTRS 3.1.3 with Windows 2008r2. I installed MasterSlave 1.2.1 but it dosen't work. I search a lot at the www but i don't find anything about my problem. At the OTRS main page i found a video for the MasterSlave 1.2.1 konfiguration but in this viedo the first point is "MasterTicketFreeTextField" and if i change to Sysconfig ---> Ticket ---> MasterSlave my firs point at the configuration start with "MasterSlave::DynamicField" and i dont find the point "MasterTicketFreeTextField" in Ticket ---> MasterSalve.

My actually configuration is:

MasterSlave::AdvancedEnabled <-- Enabled
MasterSlave::UnsetMasterSlave <-- Enabled
MasterSlave::UpdateMasterSlave <-- Enabled
MasterSlave::FollowUpdatedMaster <-- Enabled

My problem are i can link tickets with Parents and Children but if i close the parentsticket only the parentsticket close and the childrentickets dosen't close. I want if i close the Parenticket or i add a note that this be at the Childrentickets, too.

http://www.otrs.com/en/software/otrs-he ... sterslave/ <--- link to the konfiguration video.

I hope someone can help.
Sorry for my bad English. :roll:

Greets

S.Weiss

micshi
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Re: MasterSlave 1.2.1

Post by micshi » 20 Apr 2012, 12:48

MasterSlave module can not work properly since its bugs.

You can find a few bugs report on masterslave in http://bugs.otrs.org.
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Segel
OTRS newbie
Posts: 5
Joined: 19 Apr 2012, 16:54
OTRS Version?: 3.1.4
Real Name: Segel

Re: MasterSlave 1.2.1

Post by Segel » 20 Apr 2012, 12:58

thank for your answer =)

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