[SOLVED]Search limited to 2000 results

[StephanF]

Hi there,

When you use the 'Search' button (the one with a magnifying glass icon) results are limited to 2 000 entries.
Is this limitation coming from OTRS or the database ?

Is there a way to raise this limit to something like 5 000 (or even better 10 000) ?

Thanks for any help


Stephan

[CSL]

Hi,

It's OTRS that is imposing this limit - you can change it in sysconfig inside: Ticket -> Frontend::Agent::Ticket::ViewSearch - ###SearchLimit

2000 is the default. It's useful to just throw in a number / term into the search box in sysconfig if you're looking for a setting - it might turn up nothing, but it's worth a go. Putting in '2000' would have returned this entry as well as a few others, so looking through them would have done the trick.

[StephanF]

Hi,

Thx for the link.

I did try the search box in sysconfig but didn't understand the results I got. Now I know better thx to you !

Have a great one