Autoresponse when moving tickets between queues

Moderator: crythias

Post Reply
mlaforgia
OTRS newbie
Posts: 7
Joined: 13 Mar 2012, 11:22
OTRS Version?: ITSMV3

Autoresponse when moving tickets between queues

Post by mlaforgia » 13 Mar 2012, 14:01

Hi all,

how can we set the autoresponse when we move the ticket in a queue for which is set to?

When we create a new ticket in the queue, the autoresponse works. But when we move a ticket from the other queues, it does not work.

Thanks

Post Reply