Unlock tickets view.

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spiderpig
OTRS wizard
Posts: 197
Joined: 15 Dec 2011, 02:26
OTRS Version?: OTRS 5

Unlock tickets view.

Post by spiderpig » 26 Feb 2012, 16:59

Hi,
I want to have unlock tickets view on my dashboard, i have create this code in to ticket.xml but i´m not sure what the filter or the Attributes is for unlocket tickets.
any ideas ?


<ConfigItem Name="DashboardBackend###0702-test" Required="0" Valid="1">
<Group>Ticket</Group>
<SubGroup>Frontend::Agent::Dashboard</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::Output::HTML::DashboardTicketGeneric</Item>
<Item Key="Title">Opfdrtyrtuyrtyr</Item>
<Item Key="Attributes"></Item>
<Item Key="Filter"></Item>

<Item Key="Time">Age</Item>
<Item Key="Limit">10</Item>
<Item Key="Permission">rw</Item>
<Item Key="Block">ContentLarge</Item>
<Item Key="Group"></Item>
<Item Key="Default">1</Item>
<Item Key="CacheTTLLocal">0.5</Item>
</Hash>
</Setting>
</ConfigItem>
OTRS 4.0 running on Centos 7

micshi
OTRS wizard
Posts: 191
Joined: 05 Jul 2011, 16:10
OTRS Version?: 3.2.2
Real Name: Micshi
Location: Beijing
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Re: Unlock tickets view.

Post by micshi » 27 Feb 2012, 12:28

Queue View (AgentTicketQueue) provide a quick overview on unlocked tickets
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