Dynamic fields option

[pacal]

Hi Guys,

Under "ADMIN"=>"Ticket settings" I cannot see the "Dynamic fields" option, how can I activate this option?

Thanks,

[Mydnyte]

Hi Guys,

Under "ADMIN"=>"Ticket settings" I cannot see the "Dynamic fields" option, how can I activate this option?

Thanks,

Are you running OTRS 3.1.1?

[pacal]

Oh s... no it's OTRS 3.0.11 sorry for my stupid question...
Can I find a upgrade procedure on this forum?

[Mydnyte]

Oh s... no it's OTRS 3.0.11 sorry for my stupid question...
Can I find a upgrade procedure on this forum?

An UPGRADING (instructions) file can be located in the 3.1.1 source zip.

[pacal]

I'm using the windows version...

[Mydnyte]

You may find this thread useful:

viewtopic.php?f=63&t=10427

From the OTRS 3.1 Manual:

Upgrading Windows Installer - There is currently no in-place upgrade tool available for OTRS installations that were done with the Windows Installer. The upgrade process basically consists of backing up the database and the filesystem, uninstalling OTRS, installing the new version, restoring the database and running the upgrade procedure if needed.

[pacal]

My god... Ok, thanks a lot for your help , I'm going to try that!