Dynamic fields option

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pacal
OTRS newbie
Posts: 35
Joined: 21 Feb 2012, 21:33
OTRS Version?: OTRS3
Real Name: Javier Gonzalez
Company: Bureau van Dijk

Dynamic fields option

Post by pacal »

Hi Guys,

Under "ADMIN"=>"Ticket settings" I cannot see the "Dynamic fields" option, how can I activate this option?

Thanks,

Mydnyte
OTRS newbie
Posts: 25
Joined: 23 Feb 2012, 01:03
OTRS Version?: 3x1x1
Real Name: Jeremy

Re: Dynamic fields option

Post by Mydnyte »

pacal wrote:Hi Guys,

Under "ADMIN"=>"Ticket settings" I cannot see the "Dynamic fields" option, how can I activate this option?

Thanks,
Are you running OTRS 3.1.1?
OTRS 3.2.10 - FAQ - KUBUNTU 13.04 - MySQL 5.5 - Apache2.2

pacal
OTRS newbie
Posts: 35
Joined: 21 Feb 2012, 21:33
OTRS Version?: OTRS3
Real Name: Javier Gonzalez
Company: Bureau van Dijk

Re: Dynamic fields option

Post by pacal »

Oh s... no it's OTRS 3.0.11 sorry for my stupid question...
Can I find a upgrade procedure on this forum?

Mydnyte
OTRS newbie
Posts: 25
Joined: 23 Feb 2012, 01:03
OTRS Version?: 3x1x1
Real Name: Jeremy

Re: Dynamic fields option

Post by Mydnyte »

pacal wrote:Oh s... no it's OTRS 3.0.11 sorry for my stupid question...
Can I find a upgrade procedure on this forum?
An UPGRADING (instructions) file can be located in the 3.1.1 source zip.
OTRS 3.2.10 - FAQ - KUBUNTU 13.04 - MySQL 5.5 - Apache2.2

pacal
OTRS newbie
Posts: 35
Joined: 21 Feb 2012, 21:33
OTRS Version?: OTRS3
Real Name: Javier Gonzalez
Company: Bureau van Dijk

Re: Dynamic fields option

Post by pacal »

I'm using the windows version...

Mydnyte
OTRS newbie
Posts: 25
Joined: 23 Feb 2012, 01:03
OTRS Version?: 3x1x1
Real Name: Jeremy

Re: Dynamic fields option

Post by Mydnyte »

You may find this thread useful:

viewtopic.php?f=63&t=10427

From the OTRS 3.1 Manual:
Upgrading Windows Installer - There is currently no in-place upgrade tool available for OTRS installations that were done with the Windows Installer. The upgrade process basically consists of backing up the database and the filesystem, uninstalling OTRS, installing the new version, restoring the database and running the upgrade procedure if needed.
OTRS 3.2.10 - FAQ - KUBUNTU 13.04 - MySQL 5.5 - Apache2.2

pacal
OTRS newbie
Posts: 35
Joined: 21 Feb 2012, 21:33
OTRS Version?: OTRS3
Real Name: Javier Gonzalez
Company: Bureau van Dijk

Re: Dynamic fields option

Post by pacal »

My god... Ok, thanks a lot for your help , I'm going to try that!

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