One customer to many companies

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leandro_abilio
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One customer to many companies

Post by leandro_abilio » 24 Feb 2012, 14:30

Hey,
I have one customer who is responsible for three companies. I'd like this customer could see tickets created for all these companies... In other words, I'd like to set more than one customer ID to one customer. Got it?

Thanks.

leandro_abilio
OTRS newbie
Posts: 7
Joined: 23 Feb 2012, 19:28
OTRS Version?: 31111
Real Name: Leandro Abilio de Oliveira
Company: Voixtel

Re: One customer to many companies

Post by leandro_abilio » 24 Feb 2012, 17:57

Anyone?

micshi
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Re: One customer to many companies

Post by micshi » 24 Feb 2012, 18:45

There is a topic about "Customer with multiple IDs (Company tickets)" in chapter 11 of OTRS Admin Manual.

http://doc.otrs.org/3.0/en/html/custome ... backend-db
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leandro_abilio
OTRS newbie
Posts: 7
Joined: 23 Feb 2012, 19:28
OTRS Version?: 31111
Real Name: Leandro Abilio de Oliveira
Company: Voixtel

Re: One customer to many companies

Post by leandro_abilio » 27 Feb 2012, 14:30

micshi wrote:There is a topic about "Customer with multiple IDs (Company tickets)" in chapter 11 of OTRS Admin Manual.

http://doc.otrs.org/3.0/en/html/custome ... backend-db
Hi micshi,
I'm not using an external backend. Should I follow the same chapter?
thanks...

micshi
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Re: One customer to many companies

Post by micshi » 27 Feb 2012, 14:34

Yes
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leandro_abilio
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Posts: 7
Joined: 23 Feb 2012, 19:28
OTRS Version?: 31111
Real Name: Leandro Abilio de Oliveira
Company: Voixtel

Re: One customer to many companies

Post by leandro_abilio » 27 Feb 2012, 14:47

micshi wrote:Yes
But in Kernel/Config.pm I can't find where this code is:

Code: Select all

# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly
    [...]
    [ 'UserRoom',      'Room',      'room',       0, 1, 'var', '', 0 ],

micshi
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Re: One customer to many companies

Post by micshi » 27 Feb 2012, 15:04

That's does not matter.
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leandro_abilio
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Posts: 7
Joined: 23 Feb 2012, 19:28
OTRS Version?: 31111
Real Name: Leandro Abilio de Oliveira
Company: Voixtel

Re: One customer to many companies

Post by leandro_abilio » 27 Feb 2012, 15:22

micshi wrote:That's does not matter.
Ops, I'm sory.. I've posted the wrong code block.
I don't find the following code:

Code: Select all

# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly
    [...]
    [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ],
So where do I put the "UserCustomerIDs" in it?

leandro_abilio
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Posts: 7
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Company: Voixtel

Re: One customer to many companies

Post by leandro_abilio » 27 Feb 2012, 18:01

help!!!

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Re: One customer to many companies

Post by jojo » 27 Feb 2012, 18:33

In the customer map in the config.pm

Please read the documentation carefully. It also seems that you should get some professional support as you are expecting short time responses here.
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