Email notification when assigning responsible

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spiderpig
OTRS wizard
Posts: 197
Joined: 15 Dec 2011, 02:26
OTRS Version?: OTRS 5

Email notification when assigning responsible

Post by spiderpig » 21 Feb 2012, 19:13

Hi,

where can i disable email notification when i assign new response ?

thanx
OTRS 4.0 running on Centos 7

micshi
OTRS wizard
Posts: 191
Joined: 05 Jul 2011, 16:10
OTRS Version?: 3.2.2
Real Name: Micshi
Location: Beijing
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Re: Email notification when assigning responsible

Post by micshi » 24 Feb 2012, 17:27

that's not possible.
OTRS 3.2.2, ITSM 3.2.2, SystemMonitor
Ubuntu, Apache2, MySQL 5
My OTRS Blog
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spiderpig
OTRS wizard
Posts: 197
Joined: 15 Dec 2011, 02:26
OTRS Version?: OTRS 5

Re: Email notification when assigning responsible

Post by spiderpig » 27 Feb 2012, 00:46

ok, no way around it ?

thanx
OTRS 4.0 running on Centos 7

micshi
OTRS wizard
Posts: 191
Joined: 05 Jul 2011, 16:10
OTRS Version?: 3.2.2
Real Name: Micshi
Location: Beijing
Contact:

Re: Email notification when assigning responsible

Post by micshi » 27 Feb 2012, 07:21

responsible notification is send by OTRS core module Kernel::System::Ticket.

making code change on core module has adversed impact.
OTRS 3.2.2, ITSM 3.2.2, SystemMonitor
Ubuntu, Apache2, MySQL 5
My OTRS Blog
OTRS Basic Concept Training
OTRS Demo Instance

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