Email notification when assigning responsible

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spiderpig
Znuny expert
Posts: 198
Joined: 15 Dec 2011, 02:26
Znuny Version: OTRS 5

Email notification when assigning responsible

Post by spiderpig »

Hi,

where can i disable email notification when i assign new response ?

thanx
OTRS 4.0 running on Centos 7
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micshi
Znuny expert
Posts: 191
Joined: 05 Jul 2011, 16:10
Znuny Version: 3.2.2
Real Name: Micshi
Location: Beijing
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Contact micshi

Re: Email notification when assigning responsible

Post by micshi »

that's not possible.
OTRS 3.2.2, ITSM 3.2.2, SystemMonitor
Ubuntu, Apache2, MySQL 5
My OTRS Blog
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spiderpig
Znuny expert
Posts: 198
Joined: 15 Dec 2011, 02:26
Znuny Version: OTRS 5

Re: Email notification when assigning responsible

Post by spiderpig »

ok, no way around it ?

thanx
OTRS 4.0 running on Centos 7
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micshi
Znuny expert
Posts: 191
Joined: 05 Jul 2011, 16:10
Znuny Version: 3.2.2
Real Name: Micshi
Location: Beijing
Contact:
Contact micshi

Re: Email notification when assigning responsible

Post by micshi »

responsible notification is send by OTRS core module Kernel::System::Ticket.

making code change on core module has adversed impact.
OTRS 3.2.2, ITSM 3.2.2, SystemMonitor
Ubuntu, Apache2, MySQL 5
My OTRS Blog
OTRS Basic Concept Training
OTRS Demo Instance
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