I'm stuck with this problem on my OTRS Server after installing OTRS 3.1Rc1.
I followed the online manual, got NO errors in the process, and finally, after starting up httpd, also with NO errors, I'm getting this on
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500 Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, administrator@mydomian.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
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[root@admin ~]# /opt/otrs/bin/otrs.CheckModules.pl
o CGI..............................ok (v3.59)
o Crypt::PasswdMD5.................ok (v1.3)
o CSS::Minifier....................ok (v0.01)
o Date::Format.....................ok (v2.22)
o Date::Pcalc......................ok (v1.2)
o DBI..............................ok (v1.609)
o DBD::mysql.......................ok (v4.013)
o DBD::ODBC........................Not installed! (Optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! (Optional - Required to connect to a Oracle database.)
o DBD::Pg..........................Not installed! (Optional - Required to connect to a PostgreSQL database.)
o Digest::MD5......................ok (v2.39)
o Digest::SHA::PurePerl............ok (v5.70)
o Encode::HanExtra.................Not installed! (Optional - Required to handle mails with several Chinese character sets.)
o Encode::Locale...................ok (v1.02)
o GD...............................Not installed! (Optional - Required for stats)
o GD::Text......................Not installed! (Optional - Required for stats.)
o GD::Graph.....................Not installed! (Optional - Required for stats.)
o GD::Graph::lines..............Not installed! (Optional - Required for stats.)
o GD::Text::Align...............Not installed! (Optional - Required for stats.)
o IO::Scalar.......................ok (v2.110)
o IO::Wrap.........................ok (v2.110)
o JavaScript::Minifier.............ok (v1.05)
o JSON.............................ok (v2.53)
o JSON::PP......................ok (v2.27200)
o JSON::XS......................Not installed! (Optional - Install it for faster AJAX/JavaScript handling.)
o Locale::Codes....................ok (v3.18)
o LWP::UserAgent...................ok (v6.03)
o Mail::Internet...................ok (v2.08)
o Mail::POP3Client.................ok (v2.18 )
o IO::Socket::SSL...............ok (v1.31)
o Mail::IMAPClient.................Not installed! (Optional - Required for IMAP TLS connections.)
o IO::Socket::SSL...............ok (v1.31)
o MIME::Base64.....................ok (v3.08)
o MIME::Tools......................ok (v5.428)
o ModPerl::Util....................ok (v2.000004)
o Apache::DBI...................ok (v1.11)
o Apache2::Reload...............ok (v0.11)
o Net::DNS.........................ok (v0.65)
o Net::POP3........................ok (v2.29)
o Net::IMAP::Simple................ok (v1.20271)
o Net::IMAP::Simple::SSL........ok (v1.3)
o Net::SMTP........................ok (v2.31)
o Authen::SASL..................ok (v2.15)
o Net::SMTP::SSL................ok (v1.01)
o Net::SMTP::TLS::ButMaintained.ok (v0.18)
o Net::LDAP........................Not installed! (Optional - Required for directory authentication.)
o PDF::API2........................Not installed! (Optional - Required for PDF output.)
o Compress::Zlib................ok (v2.02)
o SOAP::Lite.......................ok (v0.714)
o version.......................ok (v0.77)
o Class::Inspector..............ok (v1.25)
o Text::CSV........................ok (v1.21)
o Text::CSV_PP..................ok (v1.29)
o Text::CSV_XS..................Not installed! (Optional - Install it for faster CSV handling.)
o XML::Parser......................ok (v2.36)
o HTTP::Message....................ok (v6.02)
o HTTP::Headers.................ok (v6.00)
o URI..............................ok (v1.59)
o URI::Escape...................ok (v3.31)
o Scalar::Util.....................ok (v1.21)
Any help would be appreciated am new on linux so have to tell me little more details or in full santax[root@admin ~]# rpm -ivh otrs-3.1.0.rc1-01.noarch.rpm
Preparing... ########################################### [100%]
package otrs-3.1.0.rc1-01.noarch is already installed
i changed httpdconfig which was mentioned in manual
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ServerAdmin ptay@yourdomain.com
ServerName [myIP]:80
Listen yourIP:80Regards,
SJ