Search for tickets on specific hour

Moderator: crythias

Post Reply
gmoraes
Znuny newbie
Posts: 3
Joined: 02 Dec 2011, 15:06
Znuny Version: 3.0.11
Real Name: Gian
Company: OSG

Search for tickets on specific hour

Post by gmoraes »

Hi all,

I need to search for all tickets that have been created between 7am ~ 8am of all days... Is there a way to do that by the OTRS search?

Thanks for attention!

Att.
ferrosti
Znuny superhero
Posts: 723
Joined: 10 Oct 2007, 14:30
Znuny Version: 3.0
Location: Hamburg, Germany

Re: Search for tickets on specific hour

Post by ferrosti »

Using OTRSs search option you could only search for tickets of a specific day.
What you´d possibly should have a lokk at is OTRSs statistics module.
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
Post Reply