Hi,
We use OTRS for a while without giving acces to customer's interface.
How we can limit which queue they can view when creating a new ticket ? Now they can see ALL queues....
thanks
[SOLVED] Customer internet - Limit Queue
Moderator: crythias
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- Znuny newbie
- Posts: 18
- Joined: 21 Oct 2010, 21:02
- Znuny Version: 3.1.0
- Company: PointPub Media Communications
[SOLVED] Customer internet - Limit Queue
Last edited by PointPubMedia on 06 Feb 2012, 17:59, edited 1 time in total.
OTRS 3.2.9
OS: Debian Linux, MySql 5.1.x
OS: Debian Linux, MySql 5.1.x
Re: Customer internet - Limit Queue
Please fill your signature witrh OTRS version and OS so that anyone knows your OTRS version and can help
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 18
- Joined: 21 Oct 2010, 21:02
- Znuny Version: 3.1.0
- Company: PointPub Media Communications
Re: Customer internet - Limit Queue
Sorry
OTRS 3.1.0
OS: Debian Linux, MySql 5.1.x
OTRS 3.1.0
OS: Debian Linux, MySql 5.1.x
OTRS 3.2.9
OS: Debian Linux, MySql 5.1.x
OS: Debian Linux, MySql 5.1.x
Re: Customer internet - Limit Queue
via sysconfig
Frontend::Customer::Ticket::ViewNew
Frontend::Customer::Ticket::ViewNew
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com