[SOLVED] Customer internet - Limit Queue

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PointPubMedia
Znuny newbie
Posts: 18
Joined: 21 Oct 2010, 21:02
Znuny Version: 3.1.0
Company: PointPub Media Communications

[SOLVED] Customer internet - Limit Queue

Post by PointPubMedia »

Hi,

We use OTRS for a while without giving acces to customer's interface.

How we can limit which queue they can view when creating a new ticket ? Now they can see ALL queues....

thanks
Last edited by PointPubMedia on 06 Feb 2012, 17:59, edited 1 time in total.
OTRS 3.2.9
OS: Debian Linux, MySql 5.1.x
jojo
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Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: Customer internet - Limit Queue

Post by jojo »

Please fill your signature witrh OTRS version and OS so that anyone knows your OTRS version and can help
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
PointPubMedia
Znuny newbie
Posts: 18
Joined: 21 Oct 2010, 21:02
Znuny Version: 3.1.0
Company: PointPub Media Communications

Re: Customer internet - Limit Queue

Post by PointPubMedia »

Sorry ;)

OTRS 3.1.0
OS: Debian Linux, MySql 5.1.x
OTRS 3.2.9
OS: Debian Linux, MySql 5.1.x
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Customer internet - Limit Queue

Post by jojo »

via sysconfig
Frontend::Customer::Ticket::ViewNew
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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