Hi,
Been using OTRS for a while... would like to know if it's possible to configure OTRS to read an external database for the customers? We have an in-house billing software and all our customers are in this database. I don't really want to duplicate this information to use OTRS...
Any idea ?
thanks!
external customers database
Moderator: crythias
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PointPubMedia
- Znuny newbie
- Posts: 18
- Joined: 21 Oct 2010, 21:02
- Znuny Version: 3.1.0
- Company: PointPub Media Communications
external customers database
OTRS 3.2.9
OS: Debian Linux, MySql 5.1.x
OS: Debian Linux, MySql 5.1.x
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Wolfgangf
- Znuny ninja
- Posts: 1029
- Joined: 13 Apr 2009, 12:26
- Znuny Version: 6.0.13
- Real Name: Wolfgang Fürtbauer
- Company: PBS Logitek GmbH
- Location: Pinsdorf
Re: external customers database
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting