For some reason I receive a notification when someone adds a note to a ticket. I am not sure if this is happening because my account happens to be the default owner of every ticket, or because of some setting that I cannot seem to find to turn the notification off.
Can someone please tell me how to either, change the default owner of fetched emails back to AdminOTRS or just how to turn off the notification?
Note Notification
Moderator: crythias
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jfreeman2nc
- Znuny advanced
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Note Notification
OTRS 3.1.4
Windows Server 2008 R2
MySQL
OTRS 3.0.10 - soon to be 3.0.12 or 3.1.4
Windows Server 2008 R2
MySQL DB
Windows Server 2008 R2
MySQL
OTRS 3.0.10 - soon to be 3.0.12 or 3.1.4
Windows Server 2008 R2
MySQL DB
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micshi
- Znuny expert
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Re: Note Notification
Hi,
You can not change the default owner for tickets in SysConfig GUI, but you can take control on whether receiving notification through the relevant configurations in "Email Settings" and "My Queues" under agent persional pereferences.
Mshi
You can not change the default owner for tickets in SysConfig GUI, but you can take control on whether receiving notification through the relevant configurations in "Email Settings" and "My Queues" under agent persional pereferences.
Mshi
OTRS 3.2.2, ITSM 3.2.2, SystemMonitor
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Ubuntu, Apache2, MySQL 5
My OTRS Blog
OTRS Basic Concept Training
OTRS Demo Instance