Email importance/priority

[eturconi]

Hi guys,
I've configured OTRS to grab emails from a pop3 account and after that, the emails become a ticket.
During the utilization I've faced an issue.....if a customer writes to us an email putting high importance, when I receive it in the system, the priority level is always the default 3.
Is there anyhow to read this flag and to change automatically the priority of the ticket to 1?
Thanks in advance

[Wolfgangf]

you can create a Postmaster filter which checks the email priority and sets the ticket priority accordingly
(that's what I do)