Tags for PendingDate/Pending Time

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shubham99in
Znuny newbie
Posts: 30
Joined: 29 Nov 2010, 16:18
Znuny Version: 2.4

Tags for PendingDate/Pending Time

Post by shubham99in »

Hi,

I need to know the tags that can be used to display the Pending Date/ Pending Time parameter for each ticket via Notifications (Event) for the event "TicketPendingTimeUpdate". Here, the pending date / pending time parameter needs to be configured for pending reminder, pending autoclose+, pending autoclose-, etc.

I have already tried <OTRS_TICKET_PendingDate>, <OTRS_TICKET_PendingTime>, <OTRS_TICKET_Pending>, etc. but none of them are displaying this parameter when I send a mail on the pending reminder event.
wescleyp
Znuny newbie
Posts: 1
Joined: 22 Mar 2016, 14:40
Znuny Version: OTRS 2
Real Name: Wescley
Company: RNP

Re: Tags for PendingDate/Pending Time

Post by wescleyp »

Hello , good afternoon friend, you could figure out how to solve the problem?

I'm also wondering if there is a tag for the PENDINGTIME .
geocastro
Znuny newbie
Posts: 2
Joined: 25 Sep 2013, 15:48
Znuny Version: 3.2.9

Re: Tags for PendingDate/Pending Time

Post by geocastro »

someone discovered a tag form pendingtime?
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