Hi,
I need to know the tags that can be used to display the Pending Date/ Pending Time parameter for each ticket via Notifications (Event) for the event "TicketPendingTimeUpdate". Here, the pending date / pending time parameter needs to be configured for pending reminder, pending autoclose+, pending autoclose-, etc.
I have already tried <OTRS_TICKET_PendingDate>, <OTRS_TICKET_PendingTime>, <OTRS_TICKET_Pending>, etc. but none of them are displaying this parameter when I send a mail on the pending reminder event.
Tags for PendingDate/Pending Time
Moderator: crythias
-
- Znuny newbie
- Posts: 30
- Joined: 29 Nov 2010, 16:18
- Znuny Version: 2.4
-
- Znuny newbie
- Posts: 1
- Joined: 22 Mar 2016, 14:40
- Znuny Version: OTRS 2
- Real Name: Wescley
- Company: RNP
Re: Tags for PendingDate/Pending Time
Hello , good afternoon friend, you could figure out how to solve the problem?
I'm also wondering if there is a tag for the PENDINGTIME .
I'm also wondering if there is a tag for the PENDINGTIME .
Re: Tags for PendingDate/Pending Time
someone discovered a tag form pendingtime?