Hi,
We have created some response templates in OTRS. One of the responses contains a text citing the ticket will be closed.
Would it be possible to change the ticket state to 'successfully closed' automatically when sending this response?
e.g. response contains:
This ticket will be closed. If the problem is not solved and you want to reopen the ticket, you can reply to this message.
Now an agent has to manually change the ticket status to 'successfully closed' before sending the message...
automatic status change on reply?
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crythias
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Re: automatic status change on reply?
pending auto close+
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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odyseja
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Re: automatic status change on reply?
11y and maybe someone know how do change NextStatus per Response in ticket ?
EDIT:
I accept warning, I will be a proper user.
About case, Roy mention a solution as a addon: https://opar.perl-services.de/dist/Resp ... tate-6.0.2
EDIT:
I accept warning, I will be a proper user.
About case, Roy mention a solution as a addon: https://opar.perl-services.de/dist/Resp ... tate-6.0.2
Last edited by odyseja on 26 Mar 2021, 20:53, edited 1 time in total.
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root
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Re: automatic status change on reply?
Please ask one question only once. Thank you
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?