How to hide email notification in the list view

Moderator: crythias

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hero188
OTRS newbie
Posts: 26
Joined: 29 Jul 2011, 11:02
OTRS Version?: 3.0.8

How to hide email notification in the list view

Post by hero188 » 06 Oct 2011, 05:25

Hello
Im using ORTS 3.0.8. I would like to ask you guys about this problem. I set up many notifications for each queue. They work fine but in the ticket view zoom, there are alot of notification articles that annoy viewer. Please help me to hide system notification articles (created from event notification). The illustration picture is attached.
Thank you very much.
Image
By herro188 at 2011-10-05
I use OTRS 3.08 on windowns 2008 with MySQL

sparky797
OTRS newbie
Posts: 7
Joined: 08 Dec 2011, 13:20
OTRS Version?: 3.1.0

Re: How to hide email notification in the list view

Post by sparky797 » 08 Dec 2011, 13:28

hero188 wrote:Hello
Im using ORTS 3.0.8. I would like to ask you guys about this problem. I set up many notifications for each queue. They work fine but in the ticket view zoom, there are alot of notification articles that annoy viewer. Please help me to hide system notification articles (created from event notification). The illustration picture is attached.
Thank you very much.
Image
By herro188 at 2011-10-05

Hi, i was wondering if this is possible?

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crythias
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Joined: 04 May 2010, 18:38
OTRS Version?: 5.0.x
Location: SouthWest Florida, USA
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Re: How to hide email notification in the list view

Post by crythias » 08 Dec 2011, 15:02

Ticket::Frontend::TicketArticleFilter

Default value: No
Activates the article filter in the zoom view to specify which articles should be shown.

This gives a funnel icon, which enables the agent to filter the articles how he wants, then he can save that filter as default.
OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
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sparky797
OTRS newbie
Posts: 7
Joined: 08 Dec 2011, 13:20
OTRS Version?: 3.1.0

Re: How to hide email notification in the list view

Post by sparky797 » 09 Dec 2011, 11:16

Worked a Charm. Thanks a lot.

hero188
OTRS newbie
Posts: 26
Joined: 29 Jul 2011, 11:02
OTRS Version?: 3.0.8

Re: How to hide email notification in the list view

Post by hero188 » 19 Dec 2011, 04:28

Crythias, you are my hero.
I use OTRS 3.08 on windowns 2008 with MySQL

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