Hello Guys
I have one doubt, how can i change the ticketnumber, when i created one new ticket came this number "Ticket#2010080210123456"...
It possible i can change the system of ticket for when i create a new ticket come like that "001"?
How can change the ticket number ?
Moderator: crythias
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hedoliveira
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Lorenzo_Marschall
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Re: How can change the ticket number ?
Sure, you can.
http://doc.otrs.org/3.0/en/html/Ticket. ... re::Ticket
Search for: Ticket::NumberGenerator
hth, Lorenzo
http://doc.otrs.org/3.0/en/html/Ticket. ... re::Ticket
Search for: Ticket::NumberGenerator
hth, Lorenzo
OTRS + ITSM + PostgreSQL @ Debian