Email Settings not showing under Preferences

[chplgms]

Not knowing that agent notifications are being sent by default, I had deactivated the email preferences panel from the preferences screen. Now I tried re-enabling it, so agents can deactivate notifications, but there is only an empty tab labeled Email Settings, with no content.

I have not found the setting where I could re enable that module (not just the tab where it would reside). Is it possible that it has disappeared somehow? And is there any way for me to re-enable it?

Regards

[ferrosti]

Have a look at
Frontend::Agent::Preferences (Ticket)

[chplgms]

I see:

PreferencesTableValue
PreferencesTableUserID
PreferencesView
PreferencesGroups###Password
PreferencesGroups###SpellDict
PreferencesGroups###Comment
PreferencesGroups###FreeText
PreferencesGroups###Language
PreferencesGroups###Skin
PreferencesGroups###Theme
PreferencesGroups###OutOfOffice
PreferencesGroups###TimeZone
PreferencesGroups###CSVSeparator

That's all.

Isn't there supposed to be something like "PreferencesGroup###Email" or "PreferencesGroup###Notifications" too?

Thank you for your help!

[ferrosti]

You were looking at the Frontend settings, you need to go to the Ticket settings:

SysConfig => Ticket => Frontend::Agent::Preferences

[chplgms]

Thank you very much! I must have missed that.



Regards