In the agent dasboard is no subject
Moderator: crythias
-
jmeister
- Znuny newbie
- Posts: 41
- Joined: 16 Aug 2011, 12:29
- Znuny Version: 3.0.9
- Real Name: Jochen Meister
In the agent dasboard is no subject
Since last friday our otrs system does not show the subject of the incoming tickets any more. Where can i check this? I need this view.
Re: In the agent dasboard is no subject
what did you change before?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
jmeister
- Znuny newbie
- Posts: 41
- Joined: 16 Aug 2011, 12:29
- Znuny Version: 3.0.9
- Real Name: Jochen Meister
Re: In the agent dasboard is no subject
I installed the monitoring tool, but that is not the problem. We have 3 admins for the system and i do not know what the others did, but they are in holiday - bad for me- but i do not know what to do
-
MichaelR
- Znuny expert
- Posts: 250
- Joined: 12 Oct 2010, 01:35
- Znuny Version: 3.0.9
- Company: LRS Health
Re: In the agent dasboard is no subject
Double check all the relevant source code vs a fresh install?
OTRS: 3.0.9 & ITSM 3.0.4 - OS: Windows 7 - DB: MySQL - Heaps of random/useful hacks 
[Major Code Changes]
ArticleFreeTime1-3
Ability to search ArticleFreeText
[Major Code Changes]
ArticleFreeTime1-3
Ability to search ArticleFreeText