Apache crash (I post the error). Help Me.

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skizzo88
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Apache crash (I post the error). Help Me.

Post by skizzo88 »

Hello everyone,
does not always happen, but I have an increasingly frequent problem, when I add notes or change of operator I get stuck for a minute.
I have seen many errors in windows event log apache crashes and restarts, but I can not understand what they are. Errors instead.
Can anyone help me?

OTRS Version. 3.0.8
Server: Dual Xeon 3.2 ghz, 2 ghz ram, win 2003 std 32bit

Thanks!

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 05/09/2011
Time: 14:34:51
User: N / A
Computer: SERVEROTRS
Description:
Faulting application httpd.exe, version 2.2.17.0, faulting module ntdll.dll, version 5.2.3790.4789, fault address 0x0002a2a2.


Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 05/09/2011
Time: 14:34:19
User: N / A
Computer: SERVEROTRS
Description:
Faulting application httpd.exe, version 2.2.17.0, faulting module perl512.dll, version 0.0.0.0, fault address 0x0001c793.
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Last edited by skizzo88 on 22 Sep 2011, 09:13, edited 1 time in total.
MichaelR
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Re: Apache crash (I post the error). Help Me.

Post by MichaelR »

You are going to need to post your Apache logs mate.
OTRS: 3.0.9 & ITSM 3.0.4 - OS: Windows 7 - DB: MySQL - Heaps of random/useful hacks :)
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skizzo88
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Re: Apache crash (I post the error). Help Me.

Post by skizzo88 »

This is the log of apache about this event.

[Wed Sep 21 12:36:38 2011] [warn] [client 89.221.128.14] incomplete redirection target of '/otrs/index.pl' for URI '/' modified to 'http://xxx.dyndns.biz/otrs/index.pl'
[Wed Sep 21 10:53:56 2011] [error] [client 89.221.128.14] File does not exist: C:/Programmi/OTRS/Apache/htdocs/favicon.ico
[Wed Sep 21 09:08:58 2011] [error] Apache2::RequestIO::read: (730054) Connessione in corso interrotta forzatamente dall'host remoto. at (eval 153) line 5\n

Thanks.
Last edited by skizzo88 on 22 Sep 2011, 16:48, edited 1 time in total.
skizzo88
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Re: Apache crash (I post the error). Help Me.

Post by skizzo88 »

This is the apache error of today, some one have any ideas?

RROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Thu Sep 22 16:06:27 2011

Message: Found no Queue for DeleteestQueue=DeletetQueue=Delete!

Traceback (2752):
Module: Kernel::System::Queue::QueueLookup (v1.129) Line: 494
Module: Kernel::Modules::AgentTicketMove::Run (v1.78.2.3) Line: 246
Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Programmi_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
Module: (eval) (v1.89.2.1) Line: 204
Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

Scalars leaked: 1
ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Thu Sep 22 16:16:00 2011

Message: Can't open 'C:/PROGRA~1/OTRS/OTRS/var/tmp/CacheFileStorable//CacheInternalLoader/cacc98e782e8ed5a58dd48603737aa8d': No such file or directory

Traceback (2752):
Module: Kernel::System::Main::FileRead (v1.58) Line: 337
Module: Kernel::System::Cache::FileStorable::Get (v1.8) Line: 117
Module: Kernel::System::Cache::Get (v1.20) Line: 158
Module: Kernel::System::CacheInternal::Get (v1.9) Line: 170
Module: Kernel::System::Loader::GetMinifiedFile (v1.17) Line: 307
Module: (eval) (v1.17) Line: 226
Module: Kernel::System::Loader::MinifyFiles (v1.17) Line: 225
Module: Kernel::Output::HTML::LayoutLoader::_HandleJSList (v1.37) Line: 642
Module: Kernel::Output::HTML::LayoutLoader::LoaderCreateAgentJSCalls (v1.37) Line: 282
Module: Kernel::Output::HTML::Layout::Login (v1.351.2.10) Line: 961
Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 218
Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Programmi_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46

Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
[Thu Sep 22 16:31:42 2011] [notice] Parent: child process exited with status 3221225477 -- Restarting.
Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
PHP Warning: Cannot load module 'pdo_mysql' because required module 'pdo' is not loaded in Unknown on line 0
[Thu Sep 22 16:31:51 2011] [notice] Apache/2.2.19 (Win32) PHP/5.2.17 mod_apreq2-20090110/2.7.1 mod_perl/2.0.4 Perl/v5.12.3 configured -- resuming normal operations
[Thu Sep 22 16:31:51 2011] [notice] Server built: May 20 2011 17:39:35
[Thu Sep 22 16:31:51 2011] [notice] Parent: Created child process 3428
Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
PHP Warning: Cannot load module 'pdo_mysql' because required module 'pdo' is not loaded in Unknown on line 0
[Thu Sep 22 16:31:55 2011] [notice] Child 3428: Child process is running
[Thu Sep 22 16:31:55 2011] [notice] Child 3428: Acquired the start mutex.
[Thu Sep 22 16:31:55 2011] [notice] Child 3428: Starting 64 worker threads.
[Thu Sep 22 16:31:55 2011] [notice] Child 3428: Starting thread to listen on port 80.
Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
crythias
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Re: Apache crash (I post the error). Help Me.

Post by crythias »

skizzo88 wrote:Message: Found no Queue for DeleteestQueue=DeletetQueue=Delete!
Why would this happen? This is an error that was based on input you've made.
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jamiegau
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Re: Apache crash (I post the error). Help Me.

Post by jamiegau »

I am having a similar Error..
When I try to respond to a ticket... I get this error in the apache error log
[Mon Jun 04 22:02:05 2012] [error] Apache2::RequestIO::read: (70007) The timeout specified has expired at (eval 118) line 5

And an error message on the web browser when I hit submit for the response to the ticket.

Any help would be great.
I have no idea what would cause this.

James
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