OTRS 3.0.9 not auto fetching tickets [2]

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sdekroon
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OTRS 3.0.9 not auto fetching tickets [2]

Post by sdekroon »

Dear,

We have the same issue with an new installation. the file otrs.Cron4Win32.pl is mentioned as above not correctly.

In the file i see this:
my $PerlExe = "c:/perl/bin/perl.exe";
my $Directory = "e:/workspace/otrs30/var/cron";
my $CronTabFile = "e:/workspace/otrs30/crontab.txt";
my $OTRSHome = "e:/workspace/otrs30";

I work on an CentOs system so the install is in /opt/otrs/

Can anyone help me to provide me the right links?

Regards,

Sander

mod note: split topic because it was getting hard to follow helping three people on one thread -- crythias

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Re: OTRS 3.0.9 not auto fetching tickets

Post by jojo »

for Linux use Cron.sh
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sdekroon
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Re: OTRS 3.0.9 not auto fetching tickets

Post by sdekroon »

jojo wrote:for Linux use Cron.sh
Thanks for your help, right now i receive a error every minute in my log file.

Error:
Wed Aug 24 12:28:01 2011 error OTRS-otrs.PostMaster.pl-10 Got no email on STDIN!

What does this error mean? and how can i configure STDIN or how can i check this configuration?

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Re: OTRS 3.0.9 not auto fetching tickets

Post by renee »

Your crontab should have an entry like this:

Code: Select all

# fetch mail every 5 minutes
*/5 * * * * /opt/otrs/bin/otrs.PostMasterMailbox.pl >> /tmp/cron.log
Note: it's PostMaster*Mailbox*.pl, not PostMaster.pl
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sdekroon
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Re: OTRS 3.0.9 not auto fetching tickets

Post by sdekroon »

renee wrote:Your crontab should have an entry like this:

Code: Select all

# fetch mail every 5 minutes
*/5 * * * * /opt/otrs/bin/otrs.PostMasterMailbox.pl >> /tmp/cron.log
Note: it's PostMaster*Mailbox*.pl, not PostMaster.pl


Dear Renee,

Thanks for this advice, i have check the files and the settings mentioned in the quote are there but still the error in my syslog and no auto fetch mail.

Regards,

Sander

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Re: OTRS 3.0.9 not auto fetching tickets

Post by renee »

Can you post your settings?
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sdekroon
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Re: OTRS 3.0.9 not auto fetching tickets

Post by sdekroon »

File: /opt/otrs/var/cron/postmaster_mailbox

Code: Select all

# --
# cron/postmaster_mailbox - postmaster_mailbox cron of the OTRS
# Copyright (C) 2001-2009 OTRS AG, http://otrs.org/
# --
# $Id: postmaster_mailbox.dist,v 1.3 2009/11/09 15:24:13 mn Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# fetch emails every 1 minutes
*/1 * * * *    $HOME/bin/otrs.PostMasterMailbox.pl >> /tmp/cron.log
File: /opt/otrs/bin/otrs.PostMasterMailbox.pl

Code: Select all

    }
    else {
        my %List = $MailAccount->MailAccountList( Valid => 1 );
        for my $Key ( keys %List ) {
            my %Data = $MailAccount->MailAccountGet( ID => $Key );
            $MailAccount->MailAccountFetch(
                %Data,
                Debug  => $Opts{d},
                CMD    => 1,
                UserID => 1,
            );
        }
    }

    # debug info
    if ( $Opts{d} > 2 ) {
        $CommonObject{LogObject}->Log(
            Priority => 'debug',
            Message  => 'Global OTRS email handle (PostMasterMailbox.pl) stopped.',
        );
    }
}
File: /opt/otrs/bin/otrs.Cron4Win32.pl

Code: Select all

CRONFILE:
for my $CronData (@Entries) {
    next CRONFILE if ( !-f "$Directory/$CronData" );
    next CRONFILE if ( $CronData eq 'postmaster.dist' );
    open( my $Data, '<', "$Directory/$CronData" )
        or die "ERROR: Can't open file $Directory/$CronData: $!";
    LINE:
    while ( my $Line = <$Data> ) {
        next LINE if ( $Line =~ m{ \A \# }xms );
        next LINE if ( $Line eq "\n" );

        # replace $HOME with path to Perl plus path to script
        $Line =~ s{\$HOME}{$PerlExe $OTRSHome}xms;

        # there's no /dev/null on Win32, remove it:
        $Line =~ s{>>\s*/dev/null}{}xms;
        print $CronTab "$Line";
    }
    close($Data);
}
close($CronTab);

1;
If there are more file configurations needed please let me know and i wil post them.

Edit: Add otrs.Cron4Win32.pl

sdekroon
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Re: OTRS 3.0.9 not auto fetching tickets

Post by sdekroon »

Thanks for post with original files, but i can't find a difference in my files and still no auto import and error in my log file.

Can anyone help me with solve this ?

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Re: OTRS 3.0.9 not auto fetching tickets

Post by jojo »

For linux use Cron.sh!
"Production": OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

sdekroon
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Posts: 12
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OTRS Version?: 3.0.9
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Company: -

Re: OTRS 3.0.9 not auto fetching tickets

Post by sdekroon »

sdekroon wrote:
jojo wrote:for Linux use Cron.sh
Thanks for your help, right now i receive a error every minute in my log file.

Error:
Wed Aug 24 12:28:01 2011 error OTRS-otrs.PostMaster.pl-10 Got no email on STDIN!

What does this error mean? and how can i configure STDIN or how can i check this configuration?
There will be right now 2 issues in this topic. For my case:
I have already use Cron.sh, i see right now every minute an error, so the script runs.

What i mentioned already, i don't have right now auto import mail and have the error above in my log file.

Please advice.

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Re: OTRS 3.0.9 not auto fetching tickets

Post by crythias »

sdekroon wrote:Dear,

We have the same issue with an new installation. the file otrs.Cron4Win32.pl is mentioned as above not correctly.

In the file i see this:
my $PerlExe = "c:/perl/bin/perl.exe";
my $Directory = "e:/workspace/otrs30/var/cron";
my $CronTabFile = "e:/workspace/otrs30/crontab.txt";
my $OTRSHome = "e:/workspace/otrs30";

I work on an CentOs system so the install is in /opt/otrs/

Can anyone help me to provide me the right links?

Regards,

Sander
Why are you using Windows paths in a CentOs environment?
OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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sdekroon
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Re: OTRS 3.0.9 not auto fetching tickets

Post by sdekroon »

crythias wrote:
sdekroon wrote:Dear,

We have the same issue with an new installation. the file otrs.Cron4Win32.pl is mentioned as above not correctly.

In the file i see this:
my $PerlExe = "c:/perl/bin/perl.exe";
my $Directory = "e:/workspace/otrs30/var/cron";
my $CronTabFile = "e:/workspace/otrs30/crontab.txt";
my $OTRSHome = "e:/workspace/otrs30";

I work on an CentOs system so the install is in /opt/otrs/

Can anyone help me to provide me the right links?

Regards,

Sander
Why are you using Windows paths in a CentOs environment?
I don't have change this, default it is in place.
Can you tell me what the right url's are?

Thanks for your help in advance.

crythias
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Re: OTRS 3.0.9 not auto fetching tickets [2]

Post by crythias »

First, your issue is not related at all to CronWin32.pl

Second, please explain how you installed otrs, what version, what works, what doesn't, what the log messages say (System Log), and then it'll be easier to address.
OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
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Re: OTRS 3.0.9 not auto fetching tickets [2]

Post by crythias »

By the way, your cron needs to NOT have PostMaster.pl in it.

Code: Select all

Wed Aug 24 12:28:01 2011 error OTRS-otrs.PostMaster.pl-10 Got no email on STDIN!
OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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sdekroon
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Re: OTRS 3.0.9 not auto fetching tickets [2]

Post by sdekroon »

I have run CentOS 5.5 on a server (clean) with install the OTRS 3.0.9 RPM file as mentioned by http://wiki.otrs.org/index.php?title=In ... CentOS_5.5.

Everything works right now what we need, so we can create / modify tickets and can send e-mails to an adres.

When we run manual fetch e-mail the e-mail will be imported from the e-mail adres. Right now i will automate this process.

The syslog entry show the error message from the moment of run Cron.sh.

Fri Aug 26 15:39:01 2011 error OTRS-otrs.PostMaster.pl-10 Got no email on STDIN!
Fri Aug 26 15:38:02 2011 error OTRS-otrs.PostMaster.pl-10 Got no email on STDIN!
Fri Aug 26 15:37:01 2011 error OTRS-otrs.PostMaster.pl-10 Got no email on STDIN!
Fri Aug 26 15:36:01 2011 error OTRS-otrs.PostMaster.pl-10 Got no email on STDIN!
Fri Aug 26 15:35:02 2011 error OTRS-otrs.PostMaster.pl-10 Got no email on STDIN!
Fri Aug 26 15:34:01 2011 error OTRS-otrs.PostMaster.pl-10 Got no email on STDIN!
Fri Aug 26 15:33:02 2011 error OTRS-otrs.PostMaster.pl-10 Got no email on STDIN!
Fri Aug 26 15:32:02 2011 error OTRS-otrs.PostMaster.pl-10 Got no email on STDIN!
Fri Aug 26 15:31:01 2011 error OTRS-otrs.PostMaster.pl-10 Got no email on STDIN!
Fri Aug 26 15:30:02 2011 error OTRS-otrs.PostMaster.pl-10 Got no email on STDIN!

I don't have do anything with PostMaster.pl, so i don't know why this file is mentioned in the log..

sdekroon
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Re: OTRS 3.0.9 not auto fetching tickets [2]

Post by sdekroon »

Today i have spent time on the auto import e-mail issue, after compare a lot of default files and my files i have fix it.

In the fetchmail script i have set otrs.postmaster.pl and replace this with otrs.postmastermailbox.pl.
Right now every minute there is an auto import e-mail so it works fine, the only issue what i have right now is that the log files says "error sending e-mail"

See log files below:

Code: Select all

Mon Aug 29 16:53:05 2011 	notice 	OTRS-PostMasterMailbox.pl-10 	IMAPS: Fetched 1 email(s) from tickets@domein.nl/imap.gmail.com.
Mon Aug 29 16:53:05 2011 	notice 	OTRS-PostMasterMailbox.pl-10 	Sent agent 'NewTicket' notification to 'sdekroon@domein.nl'.
[b]Mon Aug 29 16:53:05 2011 	info 	OTRS-PostMasterMailbox.pl-10 	Error sending message[/b]
Mon Aug 29 16:53:03 2011 	notice 	OTRS-PostMasterMailbox.pl-10 	New Ticket [1000029/test] created (TicketID=29,Queue=Postmaster,Priority=2 Normal,State=new)
Mon Aug 29 16:50:07 2011 	notice 	OTRS-PostMasterMailbox.pl-10 	IMAPS: Fetched 1 email(s) from tickets@domein.nl/imap.gmail.com.

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Re: OTRS 3.0.9 not auto fetching tickets [2]

Post by ferrosti »

Please read the manual
I am almost certain, that you changed your /opt/otrs/var/cron/postmaster_mailbox, but you did not run Cron.sh afterwards, since the old jobs were still alive.
`crontab -l -u otrs` will show you exactly how OTRSs crontab looks like at system level.
Doing a mix of fetchmail with postmaster and postmastermailbox will most likely fail.
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