I'm new OTRS's user. I'm trying it, in order to replace our current ticket management Software.
For now, i think OTRS is a very great product.
I've just a little problem, i want to link a Config Item Class to an Agent but i don't find how to do.
In fact if you create a computer, there is a field called "owner" that link object to a Client.
I want to do the same thing but with an Agent, is it possible by modifying the class définition?
I look the owner field definition :
Code: Select all
{
Key => 'Owner',
Name => 'Owner',
Searchable => 1,
Input => {
Type => 'Customer',
},
}, So i've tried (whit lot of optimism), to create a field like that :
Code: Select all
{
Key => 'Responsible Agent',
Name => 'RespAgent',
Searchable => 1,
Input => {
Type => 'Agent',
},
}, After some hour of search, i'have not found anything, somebody to help me?
Thank a lot.
