Display owner's Full Name for each ticket in Dashboard

[mshi]

Hi,

After the following two lines were inserted in the file of /opt/otrs/Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl,

<td>$QData{"Owner"}</td> <!-- add this line for the owner-->
<td>$QData{"Responsible"}</td> <!-- add this line for the responsible -->

OTRS will show the login name of Owner and Responsible for each ticket in the Dashboard.

My question is How make OTRS show Firstname and Lastname of the owner or Responsible in dashboard instead of login name?

Thanks in advance,

Mshi

[crythias]

I'm not certain that's possible. You can try to

Code: Select all

<!-- dtl:block:Owner -->
                        <td>$Quote{"$Data{"UserFirstname"} $Data{"UserLastname"}","18"}</td>
<!-- dtl:block:Owner -->
<!-- dtl:block:Responsible -->
                        <td>$Quote{"$Data{"UserFirstname"} $Data{"UserLastname"}","18"}</td>
<!-- dtl:block:Responsible -->

But I can't guarantee anything.

[gamcastro]

did not work
Any other suggestions ?

[marty210578]

I was trying to find this out myself as well.
Problem is that you cannot simply use "UserFirstname" as this is not a property of the ticketdata.
http://faq.otrs.org/otrs/public.pl?Acti ... ItemID=186

There needs to be a combination/link made with OwnerID and fields in the table user..
Since my programming skills are not that great i stocked here...

[marty210578]

I managed to do this trick for the customer portal via this post :
http://forums.otrs.org/viewtopic.php?f=17&t=2239

So to my best knowledge and following the guidelines from the post i need to edit the PM file and the DTL file
Question remains is it:
Kernel/Output/HTML/DashboardTicketGeneric.pm or Kernel/Modules/AgentDashboard.pm
I know for sure that this is the DTL file : AgentDashboardTicketGeneric.dtl
I tried to add some of the code provided in http://forums.otrs.org/viewtopic.php?f=17&t=2239 but that only caused major errors with running the OTRS

Somebody some hints to adept the solution in the Agent dashboard?

thanks

[santoshreddy_spy]

Is it possible to do the same thing in customer portal (ie in dashboard)